JESSICA LYNN
Decatur,IL
Summary
Skilled Marketing Manager with proven track record in developing and implementing strategic marketing plans that increase company visibility and revenue. Possess strong leadership abilities, creativity, and knowledge of market trends to effectively manage marketing teams and projects. Successfully increased market share by identifying customer needs and tailoring marketing strategies accordingly. Demonstrated ability to improve brand recognition through innovative campaigns and effective communication strategies. Energetic Communications Manager with a progressive career developing and leading strategic marketing communications initiatives. Successfully conducts market trend analysis and create targeted messaging. Skilled at working either independently or in team settings.
Overview
17
17
years of professional experience
Work History
Director of Communications
Pleasant AC Inc
Clearwater , FL
11.2007 - Current
- Monitored competitors' activities to stay ahead in the market.
- Implemented customer loyalty programs that increased repeat business.
- Led communications department, delivering consistent employee job training to improve skills.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created strategies for improving customer service operations.
- Processed returns, exchanges, and refunds according to company policies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed project plans and schedules for HVAC installation projects.
- Scheduled routine system tests including fire alarms, elevators, HVAC systems.
- Replaced damaged components of HVAC systems when necessary.
- Scheduled preventative maintenance visits for HVAC systems.
Education
GED -
CANNEY CREEK HIGH SCHOOL
Conroe, TX05-1999
Skills
- Crisis management
- Product development
- Custom order management
- Inbound customer service
- Customer relationship management
- Problem resolution
- Patient safety
Timeline
Director of Communications
Pleasant AC Inc
11.2007 - Current
GED -
CANNEY CREEK HIGH SCHOOL
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