JESSICA LYONS
Castro Valley,CA
Summary
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Client Service Specialist
Sterling Administration
Oakland, CA
11.2015 - 05.2025
- Skilled and experienced client service executive well-versed in solving customer and client issues
- Handled product training, and assisted clients with maintaining compliant accounts with IRS rules and regulations
- Adept at introducing new products and services; recorded clients responses and inquiries while suggesting solutions to improve products or services
- Built strong customer relationships through rapport and interaction
- Managed detailed instructions, executed them, and injected as fresh and innovative adjustments as needed, resulting in goals that exceeded expectations
- Operated in a fast-paced dynamic environment, while multitasking and accomplishing goals in sufficient manners
- Ensured customer satisfaction with services and products, resulting in company profits and enhanced reputation
Insurance Risk Surveyor
Angel's International Group Inc
Fremont, CA
12.2012 - 11.2015
- Managed the undertaking of commercial and personal surveys
- Collated and assessed risk information on site
- Used templates to record assessments and collected photographic evidence
- Prepared detailed reports and presentations for underwriters
- Reported recommendations to underwriters regarding required improvements
Benefit Verification Specialist
The Lash Group
San Bruno, CA
11.2014 - 01.2015
- Called insurance providers to gather patients benefit information
- Verified Medicare and Medicaid eligibility for patients
- Conferred with patients to inform them of their financial obligation once coverage is verified
- Updated insurance and contact information for patients
- Composed detailed reports including confidential patient information for pharmaceutical companies
Education
Certification - Sterile Processing and Distribution Technician
Fast Response School of Health Care Education
Berkeley, CA01.2008
Liberal Arts and Studies
Camden County College
Camden, NJ05.2002
Skills
- Interpersonal skills
- Problem-solving
- Active listening
- Patience
- Adaptability
- Data Entry
- Prior Authorization
- Flexibility
- Detailed Oriented
- Customer Service
- Telephone skills
- Strong empathy
- Exceptional communication
- Document management
- Email etiquette
- Documentation skills
- Creative solutions
- Client retention strategies
- Remote work capabilities
- Call management
- Regulatory compliance
- Reporting requirements
- Compliance requirements
- Record preparation
- Brand representation
- CRM software expertise
Timeline
Client Service Specialist
Sterling Administration
11.2015 - 05.2025
Benefit Verification Specialist
The Lash Group
11.2014 - 01.2015
Insurance Risk Surveyor
Angel's International Group Inc
12.2012 - 11.2015
Certification - Sterile Processing and Distribution Technician
Fast Response School of Health Care Education
Liberal Arts and Studies
Camden County College