JESSICA MACHUCA
Ellory Arbor Senior Home
Dallas,TX
20
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience in and talent for Front desk/ Costumer service navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Medication Technician
7 Months- Administered medications accurately while following resident care plans and safety protocols.
- Documented medication administration records promptly to maintain compliance and continuity of care.
- Coordinated refills, storage, and controlled medication inventory to prevent shortages.
- Maintained infection control standards while preparing and distributing medications.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reduced stress for patients and families by providing compassionate communication regarding medication management.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Patient Service Representative
2 Years 7 Months- Scheduled appointments and coordinated provider calendars to support steady patient flow.
- Managed patient check-in and check-out, ensuring accurate demographic and insurance data entry.
- Verified insurance eligibility and collected copayments while maintaining billing accuracy.
- Responded to patient calls, resolved routine concerns, and routed messages to clinical staff.
- Maintained confidential records and followed HIPAA guidelines across daily front-desk operations.
- Processed referrals, authorizations, and paperwork to support timely care coordination.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Processed medical insurance claims and payments.
DISPATCHER
3 Years 11 Months- Operated multi-line phone system to efficiently manage incoming calls. Received, evaluated, prioritized and dispatched appropriate personnel to emergency and non-emergency calls for assistance. Announced emergency codes over intercom system to facilitate rapid response to emergency situations. Assisted high volume of visitors in obtaining visitor passes to ensure smooth entry and compliance with protocols.
- Coordinated emergency and routine dispatch communications across hospital departments.
- Monitored radio, phone, and alarm systems to route urgent requests accurately.
- Logged incidents, service calls, and response details in dispatch records.
TRANSPORTER/LIFT TEAM
5 Years 5 Months- Provide transport for patients, supplies and lab specimens; patient care as needed with support of licensed staff.
- Transported patients safely throughout facility using wheelchairs, stretchers, and beds.
- Coordinated timely patient movement with nursing and clinical staff.
- Verified patient identification and destination before each transport.
CARETAKER
2 Years 7 Months- Assisted patients with personal hygiene to promote comfort and well-being. Transported patients to appointments and assisted with walking. Facilitated self-administration of medications, supporting patient independence. Sterilized equipment and supplies.
- Supervised daily personal care routines, promoting client comfort, safety, and dignity.
- Coordinated meal preparation, medication reminders, and scheduled activities to support consistent care.
- Maintained clean, organized living spaces through light housekeeping, laundry, and sanitation tasks.
CHILDCARE MANAGER
1 Year 2 Months- Coordinated daily operations, including timesheets, hiring new staff, booking birthday party appointments, collecting payments, and caring for children ages 6 weeks to 12 years.
PATIENT CARE ASSISTANT (PCA)
8 Months- Was given multiple patients to assist daily. Assist patients with personal hygiene, including shower, oral care, hair and skin care. Assisted patients with walking and transporting them to appointments when needed. Also assisted with self-administration of medications. Sterilized equipment and supplies.
Education
PERSONAL CARE ASSISTANT (PCA)
GENERAL EDUCATION DEVELOPMENT (GED)
Skills
Excellent Customer Service
Multi-Tasking
Ability to remain calm during high stress situations
Sterilizing healthcare equipment
Transporting patients safely
Microsoft Word
Medication administration
Medication reconciliation
Healthcare regulations
Pharmacy knowledge
Drug interaction awareness
Medical terminology
Patient-focused care
Condition tracking
Biohazard disposal
Trauma Course
Knowledge on course to ensure to identify obstacles with matter plan of care .Breakdown issues and problem solve in professional aspect .
Timeline
Medication Technician
Ellory Arbor Senior Home
01.2026 - 08.2026Read More
Patient Service Representative
Grayhawk Health Clinic
06.2022 - 01.2025Read More
DISPATCHER
ALASKA REGIONAL HOSPITAL
06.2017 - 05.2021Read More
TRANSPORTER/LIFT TEAM
ALASKA REGIONAL HOSPITAL
01.2012 - 06.2017Read More
CARETAKER
COMFORT KEEPERS HOME CARE
07.2008 - 02.2011Read More
CHILDCARE MANAGER
ALASKA CLUB
02.2007 - 04.2008Read More
PATIENT CARE ASSISTANT (PCA)
CARIDAD HOME CARE INC
11.2006 - 07.2007Read More
ALASKA ADULT LEARING CENTER
GENERAL EDUCATION DEVELOPMENT (GED)
Read More
STATE OF ALASKA
PERSONAL CARE ASSISTANT (PCA)
Read More