JESSICA MACKIN
Summary
Articulate Credentialing Coordinator with exemplary critical thinking and decision-making talents. An energetic professional with more than 3 years' requesting credentialing documents from providers. Ready to apply talents in credentialing and document workflows with a new organization. Multitasking professional skilled in file efficiency and database integrity. A resourceful Credentialing Coordinator with a background in tracking the expiration of practitioner documents.
Knowledgeable about preparing invoices, processing payments, and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable, and performance-driven.
Overview
9
9
years of professional experience
Work History
Credentialing Coordinator/Human Resources Administrative Assistant
Park Avenue Dermatology
07.2021 - Current
- Maintained accurate files, records and credentialing documents in well-maintained databases using Excel, Adobe, ModMed, CAQH, etc.
- Processing initial credentialing and re-credentialing applications for providers.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Processing all new employees onboarding, giving all information on benefits, policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database. Maintain employee files and organize any terminated employee records.
- Edit and revise company policies and procedures at direction of supervisors.
- Update and keep track of employee evaluations.
- Assist in company events, meetings and presentations within the company.
Billing Specialist
Park Avenue Dermatology
04.2019 - 07.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Answers questions from patients, staff, and insurance companies.
- Prepared and submitted clean claims to insurance companies electronically or by paper.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure the accuracy of billing information.
- Maintains strictest confidentiality and adheres to all HIPAA guidelines and regulations.
- Used data entry skills to accurately document and input statements.
Seasonal Sales Associate
Artsy Abode
10.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Lead
New York & Company
06.2017 - 04.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Junior Loan Processor
Network Funding LP
02.2017 - 09.2017
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
Sales Specialist
Victoria's Secret & PINK
11.2015 - 12.2016
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Assistant Manager
New York & Company
07.2014 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL05.2024
High School Diploma -
Ridgeview High School
Orange Park, FL05.2014
Skills
- Proficiency in Excel, Word, Adobe PDF, NexTech, and ModMed
- Records and File Management
- Re-Credentialing Processes
- Practitioner Application Monitoring
- Effective Written and Verbal Communication
- Employee Onboarding
- Invoice Processing
- Claims Processing
- Payment Posting
- Billing Systems and Software
- Records Organization and Review
- Accounting Support
References
AVAILABLE UPON REQUEST
Timeline
Credentialing Coordinator/Human Resources Administrative Assistant
Park Avenue Dermatology
07.2021 - Current
Billing Specialist
Park Avenue Dermatology
04.2019 - 07.2021
Seasonal Sales Associate
Artsy Abode
10.2018 - 04.2019
Sales Lead
New York & Company
06.2017 - 04.2018
Junior Loan Processor
Network Funding LP
02.2017 - 09.2017
Sales Specialist
Victoria's Secret & PINK
11.2015 - 12.2016
Assistant Manager
New York & Company
07.2014 - 06.2016
Associate of Science - Business Administration And Management
Florida State College At Jacksonville
High School Diploma -
Ridgeview High School
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