Jessica MacNeil
Boston,MA
Summary
I am a dependable professional who thrives in dynamic environments. With extensive experience managing large teams, I believe in leading by example and being well-versed in my own responsibilities, as well as those of my team, so I can assist where needed. I prioritize collaboration, working alongside staff to complete tasks rather than delegating, fostering trust, accountability, and team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Principal Clerk
Town of Brookline
Brookline, United States
01.2023 - Current
- Processing, registering and issuing vital records and amendments in accordance with Massachusetts Laws
- Approving, processing and issuing Business Certificates
- Filing and issuing Zoning Board decisions and appeals
- In-take and processing Voter Registrations
- Lead ballot preparation, mailings and process received ballots
- Maintaining accurate and up-to-date census records
- Respond to inquires via phone and email
- Managing the front-line staff and ensuring all daily functions are completed
- File and process various Town records including, dog licenses, posted general meetings, claims and flammable certificates.
- Oversee Town Meeting operations
Principal Clerk
City of Boston
Boston, United States
11.2018 - 12.2023
- Processed, registered, and issued vital records in accordance with Massachusetts Laws
- Cross-trained Birth, Marriage and Death departments
- Responded to phone and email inquiries
- Scheduled Marriage ceremonies
- Cashiered when needed
- Assisted customers with filing applications
Assistant Manager
Darque Tan
Boston, United States
11.2015 - 11.2018
- Managed 3 Salons in Massachusetts
- Consistently exceeded individual, regional and national sales goals by up-selling products and memberships
- Processed payroll and bank deposits
- Filed and maintained records
- Participated in daily conference calls and lead monthly manager meetings
- Ensured the safety of all guests by recommending appropriate time limits and enforcing regulations in accordance with State and Federal laws
Sales Associate/Cashier
Victoria's Secret
Cambridge, United States
11.2016 - 08.2018
- Consistently met and exceeded sales goals
- Efficiently process sales
- Restocked inventory
- Maintained a clean and organized sales floor
- Stayed educated on new and usual products to provide the best recommendation to each client
Visitor Service Representative
New England Aquarium
Boston, United States
06.2008 - 10.2015
- Provided the highest level of customer service to guests
- Sold tickets and memberships
- Managed and presented exhibits
- Set up and broke down for private events
- Lead large tour groups
- Cross-trained across various departments and filled in where needed
- Lead educational presentations of the exhibits and animals
Education
Paralegal Studies
Boston University
Boston, MA12-2025
Bachelor's - Psychology
University of Massachusetts - Boston
Boston, MA05.2015
Skills
- Leadership
- Computer Skills
- Adaptability
- Communication
- Customer Service
- Highly Organized
- Project Management
- Record keeping
- Policy enforcement
References
- Ben Kaufman, Town of Brookline, bkaufman@brooklinema.gov, 617-730-2010
- Patrick Beckles, New England Aquarium, pbeckles@neaq.org, 617-973-5200
Certification
- Notary Public
- CPR certified
Timeline
Principal Clerk
Town of Brookline
01.2023 - Current
Principal Clerk
City of Boston
11.2018 - 12.2023
Sales Associate/Cashier
Victoria's Secret
11.2016 - 08.2018
Assistant Manager
Darque Tan
11.2015 - 11.2018
Visitor Service Representative
New England Aquarium
06.2008 - 10.2015
Paralegal Studies
Boston University
Bachelor's - Psychology
University of Massachusetts - Boston