Experienced Supervisor with over 10 years experience. Excellent reputation for resolving problems. Strong work ethic, reliable, punctual. Engage in dialogue and creates transparency by sharing knowledge and information with others working towards the same goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Hi, I’m
Elizabeth Krakowski
Cheektowaga,NY
Summary
Overview
11
years of professional experience
Work History
Erie County Department Of Social Services
Principal Clerk
02.2021 - Current
Job overview
- Input data into spreadsheets and databases.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
Erie County Department of Social Services
Social Service Team Worker
11.2019 - 02.2021
Job overview
- An automated file of case-specific information is a key tool for the performance of both caseworkers and administration staff.
- Contacts provider agencies to order personal services.
- Maintains an automated file of confidential case-specific information which generates reports requested by management.
- Reviews documents in Agency files to verify client's eligibility and/or determine the additional action necessary to verify eligibility for services and provides applicants with notice of eligibility determinations.
- Composes and types correspondence.
- Assists with the preparation of petitions and a variety of legal documents.
New York State Thru Way Authority
Toll Collector
01.2012 - 11.2020
Job overview
- Processed toll payments and issued accurate receipts to motorists.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Provided operational reports listing daily toll lane activity.
- Monitored and classified all vehicles passing through toll lanes to comply with company procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Trained incoming employees in the classroom and in the field.
Erie County Department of Social Services
Account Clerk Typist
05.2017 - 11.2019
Job overview
- Adjust clients child support orders.
- Examine reimbursements for accuracy.
- Placed holds and remove holds on clients child support account.
- Issue refunds.
- Create judgement ledgers per court orders.
- Adjust accounts for On and Off Public Assistance.
- Filing
- Communicate with Family Court and Child Support Investigators.
Lackawanna City Police
Police Matron
10.2012 - 10.2017
Job overview
Education
SUNY Empire State UniversitySaratoga Springs, NY
Bachelor of Science from Business Management And Social Science
05.2023
University Overview
Erie Community CollegeBuffalo, NY
Associate of Science from Business Management And Social Science
2020
University Overview
Skills
- Report preparation
- System troubleshooting
- Data entry
- Great eye for detail
- Quality control
- People skills
- Team management
- Training & Development
- Problem resolution
- Government Forms
- Human Resources Department Processes
- Document Typing and Formatting
- Administrative Procedures
- Time Management
Timeline
Principal Clerk
Erie County Department Of Social Services
02.2021 - Current
Social Service Team Worker
Erie County Department of Social Services
11.2019 - 02.2021
Account Clerk Typist
Erie County Department of Social Services
05.2017 - 11.2019
Police Matron
Lackawanna City Police
10.2012 - 10.2017
Toll Collector
New York State Thru Way Authority
01.2012 - 11.2020
SUNY Empire State University
Bachelor of Science from Business Management And Social Science
Erie Community College
Associate of Science from Business Management And Social Science
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