Jessica Maddux
Turner,OR
Summary
As a manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
25
25
years of professional experience
Work History
Secretary
Cloverdale PTO
06.2022 - 06.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Owner/Operator
Self Employed
Turner, OR
08.2020 - 08.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Office Assistant/Manager
Hut Airport Shuttle
06.2014 - 06.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
Store Manager
Starbucks Coffee Company
08.2000 - 11.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Science - Business Management And Psychology
Portland State University
Portland, OR06-2005
Skills
- Time-management
- Scheduling
- Customer service
- Organization
- Communication
- Problem-solving
- Payroll administration
- Office administration
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Secretary
Cloverdale PTO
06.2022 - 06.2025
Owner/Operator
Self Employed
08.2020 - 08.2024
Office Assistant/Manager
Hut Airport Shuttle
06.2014 - 06.2020
Store Manager
Starbucks Coffee Company
08.2000 - 11.2014
Bachelor of Science - Business Management And Psychology
Portland State University