Jessica Madsen
Olney,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service, and team leadership. Highly organized professional with expertise in task prioritization and detail-oriented execution. Self-motivated with a history of initiating and completing projects without supervision. Known for effective communication and problem-solving skills, aiming to provide the best customer experience possible at every level.
Overview
4
4
years of professional experience
Work History
Store Manager/Assistant Manager
Graham Crisis Center
Graham, TX
04.2024 - 08.2025
- Planned special promotions or discounts based on inventory.
- Conducted daily store operations, including opening and closing procedures, counting down the register, and cash handling.
- Built a POS system with products and discounts.
- Created monthly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
Household Manager
Stevens/Madsen Family
Graham, TX
05.2022 - 03.2024
- Designed weekly menu and organized food preparation for family
- Arranged appointments with doctors, dentists, tutors or other service providers as needed.
- Managed scheduling and transportation for all appointments.
- Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
Licensed Chemical Dependency Counselor Intern
Helen Farabee Centers
Wichita Falls, Texas
10.2021 - 04.2022
- Conducted assessments of clients' mental health, family dynamics, social environment, and chemical use history.
- Participated in team meetings to discuss client progress or plan interventions for complex cases.
- Educated clients about the effects of drug and alcohol abuse on physical and psychological health.
- Conducted individual and group therapy sessions for outpatient clients.
Education
Associate of Applied Science - Chemical Dependency Counseling
Texas State Technical College
Waco, TX04-2017
Skills
- Employee scheduling
- Customer service
- Team leadership
- Effective communication
- Time management
- Store opening and closing procedures
- Shift scheduling
- Accurate money handling
- Task management
- Staff management
Accomplishments
- Able to lead store to be voted "The Best Thrift Store 2024" in the People's Choice Awards - Graham, TX
Timeline
Store Manager/Assistant Manager
Graham Crisis Center
04.2024 - 08.2025
Household Manager
Stevens/Madsen Family
05.2022 - 03.2024
Licensed Chemical Dependency Counselor Intern
Helen Farabee Centers
10.2021 - 04.2022
Associate of Applied Science - Chemical Dependency Counseling
Texas State Technical College