Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Magan

OWENSBORO

Summary

Dynamic customer service specialist with a proven track record at CRS OneSource, excelling in problem resolution and fostering customer relations. Adept at enhancing service delivery and training teams, I leverage strong communication skills and computer proficiency to drive satisfaction and efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

CRS OneSource
Owensboro, KY
11.2025 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed incoming calls and emails, ensuring timely responses to customer requests.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Participated in training sessions to build product knowledge and improve service skills.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Lead Cook

Owensboro Racing & Gaming
Owensboro, KY
01.2025 - 11.2025
  • Supervised kitchen staff to ensure efficient meal preparation and timely service.
  • Developed and implemented menus that enhanced guest satisfaction and culinary variety.
  • Maintained high standards of food safety and sanitation in compliance with health regulations.
  • Trained new cooks on techniques, recipes, and kitchen equipment usage to improve team performance.

Director of Dining Services

Cedarhurst Living of Owensboro
Owensboro, KY
04.2024 - 10.2024
  • Developed and implemented menu planning strategies to enhance resident satisfaction.
  • Managed daily dining operations, ensuring compliance with health and safety regulations.
  • Trained and supervised staff on food preparation techniques and customer service standards.
  • Streamlined inventory management processes to reduce waste and improve efficiency.

Kitchen Manager

Owensboro Public Schools
Owensboro, KY
11.2017 - 04.2024
  • Supervised daily kitchen operations, ensuring compliance with health and safety standards.
  • Managed inventory and ordering processes, maintaining optimal stock levels for meal preparation.
  • Trained and mentored kitchen staff on food preparation techniques and safety protocols.
  • Developed menus in alignment with nutritional guidelines and student preferences.

Education

High School Diploma -

Owensboro High School
Owensboro, KY

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Problem resolution
  • Data entry
  • Computer proficiency

Timeline

Customer Service Specialist

CRS OneSource
11.2025 - Current

Lead Cook

Owensboro Racing & Gaming
01.2025 - 11.2025

Director of Dining Services

Cedarhurst Living of Owensboro
04.2024 - 10.2024

Kitchen Manager

Owensboro Public Schools
11.2017 - 04.2024

High School Diploma -

Owensboro High School