Jessica Magana
Oklahoma City
Summary
Experienced in providing customer service through effective communication and problem-solving skills. Successfully managed reception duties, including call handling and guest relations, while ensuring compliance with organizational procedures. Capable of creating detailed reports for management review and tracking employee performance against goals. Proficient in data entry and scheduling appointments, contributing to streamlined operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
The Metal Store
Oklahoma City
05.2020 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verifying and submitting paperwork to the computer file.
Production Floor Lead
Hubbell
Oklahoma City
02.2023 - 05.2025
- Created reports detailing daily output metrics for review by upper management.
- Monitored daily operations on the production floor including tracking employee performance against established goals.
- Maintained accurate records of inventory levels throughout the facility in order to minimize stock shortages or overages.
Patrol Officer Part-time
Blanchard police department
Blanchard Oklahoma
01.2024 - 07.2024
- Performed first aid as needed in emergency situations.
- Organized police records such as arrest logs or incident reports into a centralized database system.
- Investigated suspicious activities, responded to emergency calls, and mediated disputes.
- Conducted traffic stops, wrote tickets, and made arrests when necessary.
- Responded to radio dispatches regarding disturbances or criminal acts in progress.
- Operated radar equipment to monitor speed limits on highways and roads.
- Operated law enforcement equipment and vehicles effectively during patrols and responses.
Police Officer
Blanchard Police Department
Blanchard
05.2022 - 11.2023
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Developed positive relationships with members of the community through outreach programs.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Patrolled assigned areas to detect and prevent criminal activity.
- Provided security at public events such as parades, concerts, or sporting events.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Directed traffic at high-volume special events for public safety and order.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
Security Officer
Sunstate Security for Hubbell
Oklahoma City
09.2022 - 02.2023
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Confirmed visitor identification prior to granting entry into the building.
- Making sure all doors are closed and secured.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Provided escorts for visitors as needed throughout the facility.
- Verified photo IDs and tickets to allow guests passage.
Assembly Line Production Worker
Equipment, Technology Incorporation
Oklahoma City
05.2015 - 08.2020
- Performed quality checks on products to ensure they met company standards.
- Organized production line equipment and materials for assembly tasks.
- Operated powered industrial vehicles such as forklifts for transporting goods around the facility.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Used specialized tools to take precise measurements of various aspects of samples.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Education
High School Diploma -
Crooked Oak High School
Oklahoma City , OK05-2014
Skills
- Fast Learner
- Communication skills
- Work prioritization
- Customer service
- Data entry
- Microsoft Office
- Scheduling appointments
- Problem solver
- Punctual
- Attention to details
Languages
Spanish
Native/ Bilingual
Certification
- Cleet certification
References
References available upon request.
Timeline
Patrol Officer Part-time
Blanchard police department
01.2024 - 07.2024
Production Floor Lead
Hubbell
02.2023 - 05.2025
Security Officer
Sunstate Security for Hubbell
09.2022 - 02.2023
Police Officer
Blanchard Police Department
05.2022 - 11.2023
Front Desk Receptionist
The Metal Store
05.2020 - Current
Assembly Line Production Worker
Equipment, Technology Incorporation
05.2015 - 08.2020
High School Diploma -
Crooked Oak High School