Jessica M. Agnew
Houston,TX
Summary
Experienced Management and Program Analyst with a strong background in business operations, process improvement, and project coordination. Skilled in optimizing workflows, analyzing data, and supporting leadership to improve efficiency. Seeking an opportunity where I can apply my organizational and analytical skills to contribute to a dynamic team and drive impactful results.
Overview
15
15
years of professional experience
Work History
Management and Program Analyst
Department of Treasury | Internal Revenue Service (IRS)
11.2021 - Current
- Analyze business processes, organizational structures, and management initiatives to recommend efficiency improvements
- Evaluate workflows and develop procedural enhancements to align with strategic priorities and compliance requirements
- Conduct data-driven analysis to support decision-making and process optimization
- Prepare reports, briefings, and present data-driven insights to influence executive leadership
- Advise management on resource allocation, workflow standardization, and cross-departmental collaboration
- Facilitate stakeholder engagement and interdepartmental meetings to implement policy changes
Administrative Assistant
Department of Treasury | Internal Revenue Service (IRS)
04.2021 - 11.2022
- Managed case processing, data validation, and financial reconciliation for tax examination teams
- Conducted quality control audits on case files to ensure compliance with regulatory standards
- Provided administrative and operational support to leadership, handling scheduling, reporting, and process improvement initiatives
- Collaborated with cross-functional teams to improve administrative workflows and optimize case processing
- Developed standard operating procedures (SOPs) to streamline team operations
Executive Assistant
Air Force Lifecycle Management Center | Quantech Services Inc.
01.2016 - 03.2019
- Coordinated executive scheduling and travel logistics for senior leadership
- Managed cross-functional project coordination, stakeholder communication, and administrative operations
- Oversaw SharePoint and document management systems to facilitate real-time access to operational reports
- Led event planning and secured over $5,000 in funding for organizational initiatives
- Trained and supervised new administrative personnel to enhance team efficiency
Human Resources Specialist
United States Army
01.2010 - 01.2013
- Company Overview: Active Duty
- Managed HR administration, personnel records, and training programs for military personnel
- Provided advisory support on HR policies, benefits, and personnel actions
- Conducted performance evaluations and coordinated promotions, transfers, and compliance reporting
- Developed and maintained tracking systems for training, certifications, and personnel readiness
Education
Master of Arts - Applied Administration
University of the Incarnate Word
Master of Science - Organizational Development & Leadership
University of the Incarnate Word
Bachelor of Science - Business Administration/Human Resources
Park University
Master of Arts - Business Administration
University of the Incarnate Word
Skills
- Data analysis
- Program evaluation
- Statistical modeling
- System integration
- Project management
- Organizational skills
Training
- Federal Acquisition COR Level I
- Federal Acquisition Project Management Basics
Awards Recognition
- Promoted from GS-6 to GS-11 within 4 years, earning multiple grade increases based on performance and contributions.
- Park University Cum Laude Graduate
- Quantech Services Outstanding Performance Award
- Air Force Lifecycle Management Center U-Rock Award
- Honored with 3 United States Army Achievement Medal
Timeline
Management and Program Analyst
Department of Treasury | Internal Revenue Service (IRS)
11.2021 - Current
Administrative Assistant
Department of Treasury | Internal Revenue Service (IRS)
04.2021 - 11.2022
Executive Assistant
Air Force Lifecycle Management Center | Quantech Services Inc.
01.2016 - 03.2019
Human Resources Specialist
United States Army
01.2010 - 01.2013
Master of Arts - Applied Administration
University of the Incarnate Word
Master of Science - Organizational Development & Leadership
University of the Incarnate Word
Bachelor of Science - Business Administration/Human Resources
Park University
Master of Arts - Business Administration
University of the Incarnate Word
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