Jessica Mako

Walgreens Boots Alliance

Westfield, NJ

06.2009 - Current

Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
Oversaw work activities, performance and service quality of pharmacy staff.
Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Administered vaccines to immunize patients against communicable diseases.
Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
Performed regular audits of patient records to ensure compliance with HIPAA regulations.
Promoted health education programs within the community through public speaking engagements at local schools or businesses.
Served as a liaison between pharmacists, physicians, insurance companies and other healthcare providers involved in patient care decisions.
Trained pharmacy interns and newly hired technicians.
Provided guidance to pharmacists, technicians, students, and other staff members regarding MTM services offered at the pharmacy location.
Identified opportunities for improvement within existing procedures used for delivering MTM services.