Jessica Malcolm

• Processed customer transactions efficiently and accurately.
• Maintained cash drawer and balanced daily transactions.
• Assisted customers with account inquiries and service requests.
• Educated customers on banking products and services.
• Collaborated with team members to enhance customer service quality.

• Provides excellent customer service, addressing inquiries in a timely manner, maintaining accurate records of tenants' interactions and application statuses, ensuring compliance with company policies is adhered to.
• Provided exceptional customer service to prospective residents during property tours.
• Assisted in lease agreements and explained rental terms to clients.
• Coordinated resident events to foster community engagement within the property.

● Supported the daily operational activities of a high-volume retail banking branch.

● Coordinated branch operational processes to ensure transactions and administrative activities were completed accurately and efficiently.

● Performed operational controls, reconciliations, balancing, and documentation in accordance with company procedures.

● Assisted branch leadership with administrative and operational tasks to enhance overall branch performance.

● Assisted with cash management, vault operations, ATM procedures, and branch balancing.

● Reviewed transactions and documentation for accuracy and compliance with internal policies and regulatory requirements.

● Identified and resolved operational discrepancies, escalating issues to ensure timely resolution.

● Supported audit and compliance activities by maintaining accurate records and following required procedures.

● Collaborated with bankers, tellers, and management to streamline branch operations and improve service delivery.

• Processed customer transactions efficiently and accurately, ensuring compliance with banking regulation.
• Assisted customers with inquiries, providing exceptional service to enhance customer satisfaction.
• Trained new tellers on operational procedures, fostering a more effective and knowledgeable team.

• Conducted daily meetings with truck drivers to align on delivery schedules and address concerns.
• Met with customers to establish relationships to drive sales.
• Ensured fleet compliance with DOT regulations while resolving customer complaints to enhance service quality.
• Ensured fleet compliance with DOT regulations. and resolving customer complaints.
• Trained staff and monitored performance metrics to support team development and operational effectiveness.