Jessica Maldonado
Clinton Township,MI
Summary
Highly organized professional with extensive experience managing appointments, coordinating schedules, and supporting daily administrative operations in fast‑paced environments. Recognized for strong communication, problem‑solving, and the ability to balance multiple priorities while maintaining an excellent customer experience. Motivated to apply these strengths in a hospital scheduling role to support patient access and overall operational efficiency.
Overview
7
7
years of professional experience
Work History
Salon Owner
Jessica M Hair
Shelby Township, MI
09.2025 - Current
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Barber/Key Holder
Lady Jane's Haircuts for Men
Shelby Township, MI
06.2022 - 09.2025
- Provided exceptional grooming services, ensuring client satisfaction and repeat business.
- Managed complex appointment schedule for high-volume client base.
- Managed cash handling procedures, maintaining accuracy in sales transactions and end-of-day reconciliations.
- Answered incoming telephone calls and scheduled appointments for clients.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Assisted in training new barbers on techniques and customer service standards.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Sales Associate
Zales Jewelers
Clinton Township, MI
12.2021 - 06.2022
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Hairstylist
Hair Cuttery
Ocoee, FL
04.2021 - 10.2021
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained clean and organized work station, complying with health and safety standards.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Dietary Aide
Madison At Ocoee
Ocoee, FL
05.2019 - 04.2021
- Supported residents with meal choices, promoting satisfaction and well-being.
- Trained new dietary aides on safety protocols and operational procedures.
- Monitored dietary restrictions and preferences, ensuring compliance with care plans.
- Kept all kitchen areas clean, tidy and free of hazards.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
Education
Cosmetology License
Orange Technical College Westside Campus
Winter Garden, FL06-2016
Skills
- Scheduling Systems
- Business Management
- Communication
- Bilingual Spanish Speaking
- Adaptability
- Time Management
- Quick Learner
Timeline
Salon Owner
Jessica M Hair
09.2025 - Current
Barber/Key Holder
Lady Jane's Haircuts for Men
06.2022 - 09.2025
Sales Associate
Zales Jewelers
12.2021 - 06.2022
Hairstylist
Hair Cuttery
04.2021 - 10.2021
Dietary Aide
Madison At Ocoee
05.2019 - 04.2021
Cosmetology License
Orange Technical College Westside Campus