Brittany Bickom
Munnsville
Summary
Results-oriented salon owner with over 8 years of experience in managing daily operations and delivering exceptional customer service. Expertise in multitasking, health and safety regulations, and implementing effective marketing strategies to boost sales and client retention.
Overview
13
13
years of professional experience
Work History
Salon Owner
Nava Browtique
01.2018 - Current
- Managing daily salon operations and customer service tasks.
- Operating salon scheduling software for appointments and client management.
- Inventory management by tracking product usage and restocking supplies.
- Engaged with clients to understand their needs and provide personalized service.
- Boosted sales through effective marketing strategies.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed daily operations, ensuring smooth workflow and adherence to quality standards.
Hospitality Team Member
Turning Stone Resort and Casino
01.2013 - 01.2018
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Assisted in training new team members on operational procedures and service standards to maintain consistency.
- Streamlined daily operations by implementing efficient workflows, enhancing overall team productivity.
- Collaborated with management to develop and update standard operating procedures for improved service delivery.
- Resolved guest inquiries and complaints promptly, contributing to a positive dining and entertainment experience.
Education
Associate of Science - Criminal Justice
Mohawk Valley Community College
Utica, NY06-2012
Skills
- Health and safety regulations
- Appointment scheduling
- Business growth and retention
- Business management/developmet
- Social media promotion
- Customer service
- Problem-solving abilities
- Multitasking
Languages
English
Native or Bilingual
Timeline
Salon Owner
Nava Browtique
01.2018 - Current
Hospitality Team Member
Turning Stone Resort and Casino
01.2013 - 01.2018
Associate of Science - Criminal Justice
Mohawk Valley Community College