Jessica Maldonado Patiño
Scottsdale,AZ
Summary
Bilingual (English/Spanish) customer service professional with 5+ years of experience in restaurants, retail, and front desk operations. Skilled in providing exceptional guest experiences, handling high-volume service, and resolving customer concerns with efficiency and professionalism. Recognized for reliability, adaptability, and strong interpersonal skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
U.S. Egg Breakfast and Lunch
Scottsdale, AZ
07.2020 - Current
- Deliver friendly, efficient service to daily customers in a high volume restaurant.
- Provide detailed menu knowledge and recommendations to enhance customer satisfaction.
- Manage orders and transactions through POS system with speed and accuracy.
- Recognized by management for dependability, teamwork, and positive guest feedback.
Receptionist
Bankruptcy Law Firm
Scottsdale, AZ
07.2021 - 09.2022
- Greeted clients, managed multi-line phone system, and scheduled appointments.
- Handled confidential information with discretion and professionalism.
- Assisted attorneys with administrative support, including filing and data entry.
- Maintained organized front desk operations and created a welcoming environment.
Sales Associate
Bath & Body Works
Scottsdale, AZ
06.2020 - 03.2021
- Consistently exceeded sales goals by recommending personalized product selections.
- Built loyal customer relationships through attentive service and follow-up.
- Processed transactions, returns, and exchanges with accuracy.
- Recommend merchandise to customers based on their needs and preferences.
- Maintained visually appealing displays to drive product sales.
Cashier
Wildflower Bread Company
Chandler, AZ
07.2019 - 04.2020
- Processed payments and balanced transactions with accuracy.
- Delivered fast, friendly service while assisting guests with orders.
- Maintained cleanliness and organization of workstations and displays.
Cashier
Villa Italian Kitchen
Chandler, AZ
06.2019 - 04.2020
- Assisted guests with purchases and resolved complaints promptly.
- Accurately handled cash, credit, and POS transactions.
- Maintained a clean, well-stocked front-of-house environment.
Education
High School Diploma - General Education
Escuela Preparatoria Oficial Num. 92
Valle de Chalco Solidaridad07.2019
Skills
- Excellent Customer Service & Communication
- Bilingual: English & Spanish
- POS System & Cash Handling
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Team Collaboration & Leadership
- Time Management & Organization
Timeline
Receptionist
Bankruptcy Law Firm
07.2021 - 09.2022
Server
U.S. Egg Breakfast and Lunch
07.2020 - Current
Sales Associate
Bath & Body Works
06.2020 - 03.2021
Cashier
Wildflower Bread Company
07.2019 - 04.2020
Cashier
Villa Italian Kitchen
06.2019 - 04.2020
High School Diploma - General Education
Escuela Preparatoria Oficial Num. 92