Jessica Malmquist
Millbury
Summary
Dynamic and adaptable professional with over 5 years of experience in customer service, sales, and retail environments. Expertise in effective communication, regulatory compliance, and digital systems management enhances the ability to resolve issues promptly while maintaining high service standards. Proven track record in inventory management and creating detailed datasheets, consistently delivering friendly and accurate support in fast-paced settings. Committed to driving customer satisfaction and operational efficiency through a proactive approach and strong problem-solving skills.
Overview
7
7
years of professional experience
Work History
Baker
Sodexo
09.2021 - Current
- Prepared and packaged products according to production and safety standards
- Managed schedule and priorities in a fast-paced kitchen environment
- Maintained work area cleanliness and adhered to hygiene protocols
- Developed and executed daily baking schedules to ensure timely product availability.
- Trained and mentored junior bakers on techniques and best practices for efficiency.
- Implemented quality control measures to maintain high standards in baked goods.
Barista
Price Chopper (Starbucks)
10.2019 - 06.2020
- Created beverages to brand standards and ensured customer satisfaction
- Kept work stations clean and supported team operations
- Provided friendly, efficient service to boost repeat business
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Provided exceptional customer service, handling inquiries and resolving complaints promptly.
Box Office Cashier
Showcase Cinema
10.2018 - 09.2019
- Assisted guests with inquiries and resolved concerns promptly
- Processed ticket sales efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Assisted in training new staff on ticketing procedures and customer engagement techniques.
- Collaborated with team members to ensure a seamless guest experience at events.
- Implemented workflow improvements to enhance transaction speed during peak hours.
Education
Currently pursuing degree - Health Care
Quinsigamond Community College
10.2025
High School Diploma - undefined
Millbury Junior/Senior High School
01.2019
Skills
- Customer Communication (phone, chat, email)
- Cash & Digital Payment Handling
- Record Keeping
- Policy & Procedure Compliance
- Problem Resolution & Multitasking
- Team Collaboration & Time Management
- Adaptability & Reliable Work Ethic
- Customer service
- Upselling
- Inventory control
- Brand promotion
- Attention to detail
Timeline
Baker
Sodexo
09.2021 - Current
Barista
Price Chopper (Starbucks)
10.2019 - 06.2020
Box Office Cashier
Showcase Cinema
10.2018 - 09.2019
High School Diploma - undefined
Millbury Junior/Senior High School
Currently pursuing degree - Health Care
Quinsigamond Community College