ELAINE SEYL
Rockvale,TN
Summary
Dedicated customer service professional with over 5 years of experience providing support in both office and client-facing environments. Skilled in managing high call volumes, resolving customer concerns, and maintaining accurate records. Known for strong communication, problem-solving, and organizational skills. Seeking a remote customer service position where I can deliver exceptional client experiences and contribute to a positive team culture.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
05.2025 - Current
- Distribute customer packages.
- Communicated effectively with customers regarding delivery status and resolved issues promptly.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative Team Lead
Pathgroup Labs
10.2022 - 04.2025
- Coordinated scheduling and ensured timely delivery of medical specimens and supplies.
- Communicated effectively with clients and internal teams to resolve issues quickly.
- Trained and supported new hires in company policies and customer service standards.
- Maintained organized documentation and delivery logs to ensure compliance.
Customer Service Representative
Asurion
08.2018 - 09.2022
- Processed customer insurance claims for mobile devices with accuracy.
- Navigated multiple computer systems to update records and track claim status.
- Recognized for consistently meeting performance and satisfaction goals.
Education
High School Diploma - undefined
Rutherford County Adult Education Center
Murfreesboro, TN01.2017
Skills
- Customer communication (phone, chat, email)
- Conflict resolution & problem-solving
- Multitasking in fast-paced settings
- Attention to detail & accuracy
- Time management & reliability
- Empathy and professionalism
- Microsoft Excel
Timeline
Delivery Driver
Amazon
05.2025 - Current
Customer Service Representative Team Lead
Pathgroup Labs
10.2022 - 04.2025
Customer Service Representative
Asurion
08.2018 - 09.2022
High School Diploma - undefined
Rutherford County Adult Education Center