Jessica Mance
Mayfield Hts.,OH
Summary
Highly-motivated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Exhibits strong, effective communication and organization skills, enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Newfangled Kitchen
Bexley, OH
08.2025 - Current
- At Newfangled, I am consistently taking customers orders while also managing online orders, ensuring that all orders are given out or delivered correctly.
- I am expected to make engaging conversation with the customer until their order is complete.
- Assisted customers with product inquiries and recommendations during busy shifts.
Barista
7Brew
Lyndhurst, OH
02.2025 - 08.2025
- While working at 7Brew, I am expected to make quality drinks in a very short amount of time while on the machine.
- I am expected to know all the recipes by memory.
- While I am not on the machine, I am taking customers orders right at their car, while keeping consistent conversation with the customer until their order is ready.
Scooper, Shift Manager
Handel's Homemade Ice cream
Mayfield Hts., OH
02.2022 - 12.2024
- While working at Handel's, I was required to serve ice cream, work the register, clean the store, restock the food consistently, and keep up to the standards of the health code.
- As a shift manager, I was in charge of keeping my staff on task, while deploying them in a productive way that benefited both the customers and the company.
Education
Social Work
Capital University
Bexley, Ohio05-2028
High School Degree -
Notre Dame-Cathedral Latin
Chardon05.2025
Skills
- Ability to work in a fast-paced environment
- Friendly and advanced customer service
- Conflict management
- Able to work a computer and register
- Community outreach
- Multitasking and organization
- Reliability and punctuality
Personal Information
Date of Birth: 05/27/07
Awards
- NDCL Lion Service Cord, Awarded to students with 160+ hours of service upon graduation
- Second honors academic award, received for seven semesters
Involvement And Leadership In High-School
- NDCL Marching Band, 2021-2025, Low-brass section leader, 2023-2025
- NDCL Choir, 2021, 2023-2025
- Labre Homeless Ministry, Volunteered through high school
Involvement And Leadership in College
“Capital Cru” Capital University’s Youth Group
“Salt” The Ohio State University’s Youth Group
“Capital Cantabile” Capital University’s Choir
Phi Sigma Sigma Sorority
Timeline
Cashier
Newfangled Kitchen
08.2025 - Current
Barista
7Brew
02.2025 - 08.2025
Scooper, Shift Manager
Handel's Homemade Ice cream
02.2022 - 12.2024
Social Work
Capital University
High School Degree -
Notre Dame-Cathedral Latin