Tonya Freeman
Lumberton,NC
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
25
25
years of professional experience
Work History
Cashier
Express and discount tobacco
Lumberton, NC
09.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Personal Care Assistant
Dianne Rios
Lumberton, NC
04.2015 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients get in and out of beds and wheelchairs.
Assistant Store Manager
Leland BP
Leland , NC
06.1999 - 01.2006
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Pharmacy Technician - Pharmacy
Miller-Motte Technical College - Clarksville
Clarksville, TN08.2023
Skills
- Knowledge of drug interactions and side effects
- Experience with pharmacy software
- Strong attention to detail
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Knowledge of insurance billing procedures
- Ability to work in a team
- Strong communication skills
- Customer Service
- Customer Assistance
- ID Verification
- Drawer Balancing
- Cash Handling
- POS Systems
Timeline
Cashier
Express and discount tobacco
09.2023 - Current
Personal Care Assistant
Dianne Rios
04.2015 - Current
Assistant Store Manager
Leland BP
06.1999 - 01.2006
Pharmacy Technician - Pharmacy
Miller-Motte Technical College - Clarksville
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