Jessica Mann
Birmingham
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
America's best thrift store
Pell City
09.2023 - 04.2024
- Operated cash register to process customer transactions accurately.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout area for efficient service.
- Handled customer returns and exchanges following store policies.
- Monitored inventory levels and restocked items as needed.
- Provided friendly service to enhance customer shopping experience.
- Resolved customer complaints promptly and professionally.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Offered customers carry-out service at completion of transaction.
- Operated sanding equipment to refine surfaces for production needs.
- Maintained a clean and organized work area to ensure safety standards.
- Selected appropriate sanding tools based on project specifications.
- Smoothed wood surfaces with a sander to prepare them for painting or staining.
Telemarketer
PCs unlimited
Fultondale
09.2013 - 09.2014
- Conducted outbound calls to engage potential customers and promote products.
- Provided detailed product information to assist customers in decision-making.
- Recorded customer interactions accurately in the CRM system for follow-up.
- Achieved established sales targets by generating new customer accounts.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
Education
GED
Birmingham , AL Skills
- Cash handling
- Customer service
- Inventory management
- CRM software
- Effective communication
- Time management
- Relationship building
- Reliability and punctuality
- Adaptability and flexibility
- Multitasking and organization
- Merchandise restocking
- Cash register operation
- Adaptability
- Cash handling and management
- Sales promotions
- Refunds and exchanges
Timeline
Customer Service Cashier
America's best thrift store
09.2023 - 04.2024
Telemarketer
PCs unlimited
09.2013 - 09.2014
GED