Jessica Manning
Shift Leader
Felton,Delaware
Summary
Dynamic professional with a proven track record in team management and operational coordination, adept at driving performance while ensuring strict adherence to company policies. Recognized for fostering a collaborative environment that consistently delivers exceptional results, with strong skills in conflict resolution and time management. Dedicated Shift Leader excelling at reviewing team tasks to maintain high-quality standards, while serving as an engaging coach and trainer focused on maximizing team productivity. Committed to cultivating a motivated workforce that achieves both individual and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Leader
Royal Farms, Two Farms
Harrington, DE
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Promotion Representative
Harrington Raceway & Casino
Harrington, DE
03.2020 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Planned and executed events and marketing programs to increase qualified leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Teacher
04.2004 - 07.2009
- Meet with other professionals to discuss individual students' needs and progress.
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
- Instruct and monitor students in the use of equipment and materials to prevent injuries and damage.
- Prepare and implement remedial programs for students requiring extra help.
Education
High School - General Studies
Polytechnic High School
01.2004
Skills
Merchandising strategies
Brand awareness
Social media marketing
Online advertising
Problem-solving
Production reporting
Equipment troubleshooting
Customer service management
Team supervision
Team leadership
Positive attitude
Production scheduling
Operations support
Creative problem solving
Issue resolution
Team motivation
Safety processes and procedures
Strong verbal and written communication
Training assistance
Cash handling
Role modeling
Inventory counts
Assigning work
Professional appearance
Technical support
Customer service focus
POS system operation
Sales expertise
Conflict resolution
Certification
First Aid/CPR Certified
Timeline
Shift Leader
Royal Farms, Two Farms
11.2024 - Current
First Aid/CPR Certified
03-2024
Promotion Representative
Harrington Raceway & Casino
03.2020 - 08.2024
Teacher
04.2004 - 07.2009
High School - General Studies
Polytechnic High School