Jessica Manning
Shift Leader
Felton,Delaware
Summary
Dynamic professional with a proven track record in team management and operational coordination, adept at driving performance while ensuring strict adherence to company policies. Recognized for fostering a collaborative environment that consistently delivers exceptional results, with strong skills in conflict resolution and time management. Dedicated Shift Leader excelling at reviewing team tasks to maintain high-quality standards, while serving as an engaging coach and trainer focused on maximizing team productivity. Committed to cultivating a motivated workforce that achieves both individual and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Leader
Royal Farms, Two Farms
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Promotion Representative
Harrington Raceway & Casino
03.2020 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Planned and executed events and marketing programs to increase qualified leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Teacher
04.2004 - 07.2009
- Meet with other professionals to discuss individual students' needs and progress.
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
- Instruct and monitor students in the use of equipment and materials to prevent injuries and damage.
- Prepare and implement remedial programs for students requiring extra help.
Education
High School - General Studies
Polytechnic High School
01.2004
Skills
Merchandising strategies
Certification
First Aid/CPR Certified
Timeline
Shift Leader
Royal Farms, Two Farms
11.2024 - Current
First Aid/CPR Certified
03-2024
Promotion Representative
Harrington Raceway & Casino
03.2020 - 08.2024
Teacher
04.2004 - 07.2009
High School - General Studies
Polytechnic High School