Jessica Manzano
Miami Gardens,FL
Summary
Dedicated and compassionate New Grad RN, proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
06.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Front Desk Receptionist for Occupational Therapy
Interactive Therapy Solutions
09.2021 - 05.2022
- Collected patient information and insurance from patients guardian
- Submitted insurance claims weekly
- Scheduled patients accordingly and rescheduled patients in the case of cancellations
- Maintained contact with doctors offices for billing, prescriptions, and paperwork purposes
- Maintained a clean and organized environment with my work desk and the therapy room
- Maintained all paperwork up to date in patients files and organized them accordingly.
Customer Service Representative
Lowe's Home Improvement
08.2020 - 08.2021
- Received recognition from all managers and supervisors for being able to grasp concepts quickly
- Able to work in groups as well as independently
- Work efficiently under pressure
- Work with money with ease
- Developed and trained all incoming customer service representatives on the proper handling of customer inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Swim Instructor/Lifeguard/Receptionist
Goldfish Swim School
09.2018 - 07.2019
- Was responsible for teaching children 6months-12years old
- Communicated with both children and parents; building relationships
- Was responsible for recruiting new customers and giving information about the school
- Translated numerous times while in the front desk
- Manage kids as well as ensure they are safe and are enjoying themselves while learning and maintaining their focus and attention
- Provided customer service and was involved in training incoming receptionist members
- Continually updated a leadership resume and honed skills by participating in various management trainings.
Receptionist and Administrative Assistant
Precious Times Learning Center
10.2017 - 06.2018
- Updated all children, parent, and teacher files to ensure they were up to date
- Worked efficiently with excel and other Word documents
- Managed payroll of all employees
- Worked in contact with children and tutored them as well as communicated with parents on growth and progress being made
- Advise parents of schedules and charges to ensure clear understanding
- In charge of monthly school calendars as well as communicating changes to the parents.
Education
Bachelor of Science - Nursing
Florida National University
Hialeah, FL04.2024
Skills
- Communication
- Money Management
- Conflict Management
- Time Management
- Guest Relations
- Bilingual Customer Service Representative
- Leadership Development/ Experience
- Problem-solving skills
Timeline
Front Desk Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
06.2022 - Current
Front Desk Receptionist for Occupational Therapy
Interactive Therapy Solutions
09.2021 - 05.2022
Customer Service Representative
Lowe's Home Improvement
08.2020 - 08.2021
Swim Instructor/Lifeguard/Receptionist
Goldfish Swim School
09.2018 - 07.2019
Receptionist and Administrative Assistant
Precious Times Learning Center
10.2017 - 06.2018
Bachelor of Science - Nursing
Florida National University
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