Jessica Maria Peters
Corinth,USA
Summary
Over 10 years of professional experience in the Financial and Banking Industry in India, with a strong foundation in financial services and client relations. Following a career break for family commitments and relocation to the United States, there is renewed enthusiasm to re-enter the workforce. A commitment to continuous learning drives the pursuit of opportunities that foster personal and professional growth. Eager to contribute skills and insights within a collaborative team environment, ready to embrace new challenges and achieve collective success.
Overview
21
21
years of professional experience
Work History
Student Recruitment and Retention Specialist
Harmony Public School-HSI Carrollton
09.2022 - Current
- After moving continents and a 6-year gap, moved into a new industry. Started off as Health-Aid, then moved to Health-Aid and Attendance the following year, and have been the SRRS (Register) since August 2024.
- As the Health-Aid, was responsible to ensure that the campus Immunizations data was updated as per Texas State health regulatory and mandatory requirements, and that all health related protocol's were followed on campus.
- The Attendance Specialist role required paying attention to the ADA of the campus, understanding underlining reasons for absences and coming up with innovative ideas to promote student attendance.
- Due to being short staffed also share the role of “Secretary” with other front office staff. This involved answering phone calls, taking messages and passing them on to the relevant staff and administrators and managing the front desk to ensure safety protocols were followed for all visitors on campus.
- The SRRS position entailed working with the community to make them aware of the characteristics of a STEM Charter campus and how it was different from the ISD. This was in addition to acquiring and review of documentation, tracking enrollment and retention of students and planning for future enrollment to maintain registration goals.
- All the roles in question required data management, running reports, reconciliation of data and review of documentation to ensure all standard TEA requirements were adhered to on campus by all parties involved[ Existing families, Potential families, Students, Staff and Visitors]
Team Leader - Account Opening Documentation Specialist
Tata Consultancy Services
12.2010 - 04.2016
- Joined the team as an individual contributor within the banking industry and was promoted to a Team Leader position in 2 years.
- Worked with Multinational Corporations who desired to open new corporate bank accounts with Citibank across the globe [EMEA, CEEMEA, ASPAC, North America].
- As the SPOC, coordinated with the client to explain and acquire all account opening related documentation.
- Organized regular client calls to discuss documentation insufficiencies, primary channels of communication being phone and email.
- Worked with Citibank local branches across the globe on behalf of the client in order to facilitate account opening.
- Maker and Checker roles at the final stage of account opening
- As a Team Leader managed a team of Individual Contributors, Daily MIS reports, Escalation Management, Monitored the Team Mailbox to ensure emails were responded to within TAT.
- Overall team management including monthly performance reviews.
Senior Customer Service Executive
Intelenet Global Services
02.2009 - 11.2010
- The role and responsibilities involved back-end processing of banking customer service request for mortgage loan customers.
Executive - Human Resources (Training Division)
Royal Sundaram Alliance Insurance Company Ltd
12.2007 - 08.2008
- As Executive HR in the Training Team was required to, co-ordinate in-house and vendor managed training programs across four cities and managing new hire induction trainings.
Trainer
Summit HR Outsourcing
09.2006 - 11.2007
- Joined in the role of an in-house trainer responsible for process and soft skills training. Conducted training programs across 3 cities.
- Involved in developing training content and refresher training material.
Junior Processing Specialist/ Trainer e-Serve
International Private Limited
05.2004 - 09.2006
- Straight out of college joined as a voice Customer Service Representative for UK Citibank, Credits Cards Division. The role was to manage inbound customer service calls and process customer requests for their Citibank Credit Cards.
- After 6 months was nominated to be part of a team of SMEs tasked with training new hires at a new facility in a different city.
- Applied for an LJP in the Training Team and owing to consistent good performance was appointed as Process Trainer which involved training new batches and refresher trainings for existing teams.
Education
Bachelor of Arts - English Literature
Stella Maris College
05.2004
Skills
- Customer Service
- Effective time management
- Collaborative networking abilities
- Team leadership
- Interpersonal communication
- Proficient in MS Office Suite
- Analytical problem solving
- Detail-oriented approach
STATUS OF RESIDENCE
Lawful Permanent Resident - Green Card Holder
Timeline
Student Recruitment and Retention Specialist
Harmony Public School-HSI Carrollton
09.2022 - Current
Team Leader - Account Opening Documentation Specialist
Tata Consultancy Services
12.2010 - 04.2016
Senior Customer Service Executive
Intelenet Global Services
02.2009 - 11.2010
Executive - Human Resources (Training Division)
Royal Sundaram Alliance Insurance Company Ltd
12.2007 - 08.2008
Trainer
Summit HR Outsourcing
09.2006 - 11.2007
Junior Processing Specialist/ Trainer e-Serve
International Private Limited
05.2004 - 09.2006
Bachelor of Arts - English Literature
Stella Maris College