Jessica Maristela
Onalaska,TX
Summary
Focused employee with over 15 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
20
20
years of professional experience
Work History
Supervisor of Operations
DRC Homes
Beaumont, TX
06.2019 - Current
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Managed budgets associated with projects or initiatives within the department.
Cashier
Shell Gas Station
Livingston, TX
02.2017 - 05.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
Personal Care Nursing Assistant
H & H Home Health
Livingston, TX
03.2009 - 05.2019
- Assisted patients with daily activities such as bathing, dressing, eating and grooming.
- Provided companionship to elderly and disabled individuals by conversing, playing games and reading books.
- Transported patients to medical appointments and other destinations in a timely manner.
- Monitored vital signs such as pulse rate, blood pressure, temperature and respiration.
- Performed light housekeeping tasks including changing linens, dusting furniture and vacuuming carpets.
- Administered medications as prescribed by physician in accordance with healthcare regulations.
- Maintained accurate records of patient care services including progress notes, treatments and medications administered.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality care for all patients.
- Assisted patients with ambulation using walkers or wheelchairs in a safe manner.
- Reported any changes in the condition of the patient to the nurse or supervisor promptly.
- Prepared meals according to dietary instructions from dietitian or physician.
- Provided comfort measures such as back rubs or massage therapy when necessary.
- Answered call lights promptly to address patient needs quickly and efficiently.
- Encouraged independence among elderly or disabled persons by helping them complete tasks on their own whenever possible.
- Helped maintain cleanliness of resident rooms and areas through regular cleaning duties such as washing windows, mopping floors and emptying trash receptacles.
- Participated in educational programs related to personal care nursing assistant responsibilities.
- Provided emotional support for patients who were dealing with difficult diagnoses or life situations.
- Demonstrated basic knowledge of first aid techniques when needed.
- Maintained effective communication between patients' families members regarding their health status.
Customer Service Representative
CVS Pharmacy
Lufkin, TX
09.2004 - 06.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier
McDonald's
Lufkin, TX
01.2004 - 08.2004
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Certificate - Phlebetomy
Central Texas Phlebotomy Institute
Central, Tx03-2018
GED -
Angelina College
Lufkin, TX08-2005
Skills
- Staff Evaluation
- Facilities Inspection
- Recruitment and Hiring
- Maintenance Oversight
- Team Development
- Office Management
- Inventory Management
- Scheduling
- Vendor Management
- Financial Reporting
- Effective Communication
- Report Writing
- Problem-Solving Aptitude
- Written Communication
- Goal Setting
- Microsoft Office
- Customer Service Management
- Phone and Email Etiquette
- Organizational Skills
- Reliability
Accomplishments
- National Honor Society
- Fundamentals of Emergency Management
- Developing and Managing Volunteers
- The Role of Voluntary Organizations in Emergency Management
- Mass Care/Emergency Assistance Overview
References
References available upon request.
Timeline
Supervisor of Operations
DRC Homes
06.2019 - Current
Cashier
Shell Gas Station
02.2017 - 05.2019
Personal Care Nursing Assistant
H & H Home Health
03.2009 - 05.2019
Customer Service Representative
CVS Pharmacy
09.2004 - 06.2007
Cashier
McDonald's
01.2004 - 08.2004
Certificate - Phlebetomy
Central Texas Phlebotomy Institute
GED -
Angelina College