JESSICA MARKS
Allentown,PA
Summary
Experienced and people-focused professional with a strong background in the restaurant and retail industries, known for creating standout guest experiences and leading high-performing teams in fast-paced environments. From managing $85K+ weekly sales to coaching staff and building guest loyalty, I’ve developed a strong sense of what makes people connect with a brand. I’m passionate about creativity, storytelling, and making a genuine impact — and I’m excited to bring that same energy into a career in marketing. My goal is to grow with a team that values fresh ideas, collaboration, and authenticity, while continuing to learn and explore the many sides of the marketing world.
Overview
8
8
years of professional experience
Work History
Key Manager/Bartender
Applebee's Bar & Grille
01.2018 - Current
- Supervised and led front-of house operations for a high-volume restaurant generating over $85k in weekly sales. while delivering exceptional guest experiences.
- Trained, coached, and managed a 20+ team of servers, hosts, and bartenders to uphold company standards and deliver top-tier hospitality.
- Implemented in-store promotional strategies to increase sales, upsell high-margin items, and enhance guest engagement.
- Collaborated with upper management and marketing teams to execute the marketing campaigns and promotions.
- Analyzed guest feedback, online reviews, and weekly sales data to identify trends and inform service improvements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
Sales Lead
Lucky Brand
01.2017 - 01.2019
- Led floor operations and coached associates on upselling techniques, brand knowledge, and client engagement.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Executed in-store marketing initiatives including visual merchandising, promotional displays, and seasonal campaign rollouts.
- Fostered relationships with regular customers and encouraged loyalty program sign-ups, contributing to CRM and retention efforts.
Education
Bachelor of Science - Business Management
Kutztown University
05-2023
Skills
- Customer-Centric Mindset
- Team Leadership
- Complex Problem-Solving
- Strong Multitasking
- Engaging Personality
- Creative Thinking
- Visual Merchandising
- Technical Knowledge
- Adaptability
- Team Building and Motivation
- Positive Attitude
Timeline
Key Manager/Bartender
Applebee's Bar & Grille
01.2018 - Current
Sales Lead
Lucky Brand
01.2017 - 01.2019
Bachelor of Science - Business Management
Kutztown University
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