Jessica Marquez
Jurupa Valley ,CA
Summary
Driven Medical Specialist with proven success in streamlining patient intake processes and enhancing office efficiency. Known for strong communication skills and relationship management, ensuring improved patient experiences and satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Specialist
Arrowhead Regional Medical Center
Colton, CA
01.2022 - Current
- Streamlined patient intake processes, improving efficiency and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Review applications for Medi- cal and determine if someone qualifies based on income, household size disability.
- Conducted patient intake interviews, recording and documenting relevant information.
Debt Collector
Brady Corporation
Ontario, CA
03.2019 - 08.2021
- Managed collections through effective communication with clients to resolve outstanding debts.
- Implemented strategies to improve recovery rates and streamline collection processes.
- Analyzed account histories to identify patterns and prioritize collection efforts.
- Trained new team members on best practices for debt collection and compliance standards.
Quality Monitor
Wells Fargo & Company
Rancho Cucamonga, CA
09.2017 - 11.2019
- Monitored compliance with regulatory standards to ensure operational excellence.
- Evaluated quality metrics and identified areas for process improvement.
- Conducted performance audits to enhance service delivery and customer satisfaction.
- Led training sessions to develop staff competencies in quality assurance practices.
Collections Specialist
Wells Fargo & Company
Rancho Cucamonga, CA
04.2011 - 01.2017
- Managed delinquent accounts to ensure timely collections and reduce outstanding balances.
- Developed and implemented strategies for improving collections processes and customer communication.
- Analyzed account data to identify trends, optimizing collection efforts and enhancing recovery rates.
- Trained and mentored junior staff on best practices in collections and customer service techniques.
Education
High School Diploma -
Pomona Catholic
Pomona, CASkills
- Medical documentation
- Advanced life support
- Medical ethics
- Geriatric care
- Leadership Collections, customer service
- relationship Managements
Timeline
Medical Specialist
Arrowhead Regional Medical Center
01.2022 - Current
Debt Collector
Brady Corporation
03.2019 - 08.2021
Quality Monitor
Wells Fargo & Company
09.2017 - 11.2019
Collections Specialist
Wells Fargo & Company
04.2011 - 01.2017
High School Diploma -
Pomona Catholic