Jessica Mars
Winter Haven,FL
Summary
Dynamic and results-driven professional with extensive experience in operational management at Bob Evans Restaurant. Proven track record in staff training and budget management, enhancing customer service excellence and optimizing inventory control. Adept at analyzing sales data to drive strategic initiatives, fostering a high-performing team environment.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Panera Bread
Lake Wales, FL
06.2025 - 11.2025
- Assisted in daily operations, ensuring efficient workflow and adherence to company standards.
- Supported management in staff training, fostering team development and customer service excellence.
- Implemented inventory control measures, enhancing stock accuracy and reducing waste.
- Coordinated scheduling for team members, optimizing coverage during peak hours.
- Contributed to guest satisfaction initiatives, addressing customer feedback and improving service quality.
- Analyzed sales data to identify trends, supporting strategic decision-making for promotions and menu offerings.
- Maintained compliance with health and safety regulations, ensuring a safe environment for staff and customers.
Assistant Manager
Longhorn Steakhouse
Lakeland, FL
09.2021 - 05.2025
- Assisted in daily operations and staff coordination to ensure smooth workflow.
- Supported team in executing strategic initiatives to enhance customer satisfaction.
- Contributed to inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with departments to streamline processes and improve operational efficiency.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Olive Garden
Winter Haven, FL
12.2020 - 09.2021
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained knowledge of menu offerings to assist guests with informed dining choices.
- Trained new servers on company standards, improving team efficiency and service quality.
- Managed multiple tables simultaneously while ensuring an exceptional dining experience for all guests.
- Recommended wine pairings based on menu selections, enhancing overall guest satisfaction.
- Processed payments accurately, maintaining cash handling procedures to ensure financial integrity.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced customer experiences.
- Served food and beverages promptly with focused attention to customer needs.
General Manager
Bob Evans Restaurant
Lakeland, FL
02.2012 - 11.2020
- Directed daily operations, ensuring adherence to service standards and operational protocols.
- Mentored management team, fostering professional development and enhancing leadership capabilities.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Analyzed sales data to identify trends, driving strategic marketing initiatives and menu adjustments.
- Enhanced customer experience by refining service processes and training staff on best practices.
- Oversaw compliance with health regulations, maintaining high standards of food safety and sanitation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
High School Diploma -
East Ridge High School
ClermontSkills
- Operational management
- Staff training
- Inventory control
- Customer service excellence
- Budget management
- Sales analysis
- Team leadership
- Scheduling optimization
- Performance evaluation
- Employee recruitment
- Training program development
- Health and safety regulations
Timeline
Assistant General Manager
Panera Bread
06.2025 - 11.2025
Assistant Manager
Longhorn Steakhouse
09.2021 - 05.2025
Server
Olive Garden
12.2020 - 09.2021
General Manager
Bob Evans Restaurant
02.2012 - 11.2020
High School Diploma -
East Ridge High School