Jessica Marsala
East Meadow,NY
Summary
Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Carman Avenue Veterinary Hospital
Westbury, New York
07.2025 - Current
- Answered phone calls and responded to inquiries with professionalism and care.
- Processed client intake forms and ensured accurate data entry into systems.
- Assisted in billing processes by collecting payments accurately.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Hair Salon Manager
Hairwitch Inc.
Oceanside, New York
03.2023 - 07.2025
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Organized promotional events such as special offers or discounts for customers.
- Developed marketing strategies to promote the salon's services and attract new clients.
- Maintained and monitored daily salon operations and including scheduling appointments
- Promoted client retention through high-quality service and follow through.
Salon Assistant
East Coast Hair Studio
Oceanside, New York
07.2022 - 03.2023
- Assist in scheduling appointments, answered phones, and managed bookkeeping duties.
- Maintain cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
- Provide shampooing services to clients including scalp treatments and conditioning treatments.
- Assist stylists in performing color services such as highlighting, coloring, toning, bleaching.
Sales Associate
Sundown Ski And Snowboard
Farmingdale, NY
10.2017 - 07.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Certification - Cosmetology
Brittany Beauty School
Levittown, NY07-2022
Skills
- Inventory control procedures
- Interpersonal communication
- Teamwork
- Cash handling accuracy
- Merchandising knowledge
- Sales expertise
- Appointment scheduling
- Time management
- Customer Service
- Client retention
Timeline
Receptionist
Carman Avenue Veterinary Hospital
07.2025 - Current
Hair Salon Manager
Hairwitch Inc.
03.2023 - 07.2025
Salon Assistant
East Coast Hair Studio
07.2022 - 03.2023
Sales Associate
Sundown Ski And Snowboard
10.2017 - 07.2022
Certification - Cosmetology
Brittany Beauty School