Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Martin

Smyrna,TN

Summary

Experienced and detail-oriented Dental Office Manager with over 8 years of success in managing dental office operations, optimizing patient flow, increasing collections, and ensuring compliance with dental regulations. Proven leader with strong interpersonal skills, adept at motivating teams, improving front-office efficiency, and creating a welcoming environment for patients.

Overview

22
22
years of professional experience

Work History

Office Manager

Ideal Dental Care
05.2023 - Current
  • Oversee full daily operations for a 6-operatory dental office with 5 team members.
    Spearheaded software transition to Dentrix improving scheduling efficiency by 40%.
    Increased case acceptance rate by 35% through streamlined treatment plan presentation and staff coaching.
    Reduced insurance claim denials by 50% through audit of billing procedures and retraining billing staff.
    Prepare monthly reports, budgets, and team KPIs for the managing dentist and ownership.
    Maintain a clean audit record with OSHA and HIPAA compliance.

Clinic Manager

Emergency Dental Care USA
04.2020 - 05.2023
  • Manage daily operations of a busy 5-chair practice with 3 dentists and 6 dental assistants serving 100+ patients weekly.
  • Denovo practice
  • Implemented a new scheduling protocol, reducing no-shows by 30%.
  • Ensure full compliance with HIPAA and OSHA regulations; passed 2 surprise audits with no violations.
  • Lead, trained and managed a team of 9

Registered Dental Assistant

Lenox Village Dentistry
01.2009 - 02.2015
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Booked appointments for patients using Eaglesoft
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.

Registered Dental Assistant

Heartland Dental
11.2003 - 12.2008
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
  • Prepared patient X-rays and images by ScanX for review by dentist.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Education

Registered Dental Assistant -

Nashville State Community College
Nashville, TN

Skills

  • Dental Office Administration
    Insurance Verification & Billing (PPO, HMO, Medicaid)
    HIPAA & OSHA Compliance
    Dentrix, Eaglesoft, Open Dental
    Staff Training & Scheduling
    Patient Relations & Retention
    AR Management & Collections
    Treatment Planning & Presentation
    Conflict Resolution

Timeline

Office Manager

Ideal Dental Care
05.2023 - Current

Clinic Manager

Emergency Dental Care USA
04.2020 - 05.2023

Registered Dental Assistant

Lenox Village Dentistry
01.2009 - 02.2015

Registered Dental Assistant

Heartland Dental
11.2003 - 12.2008

Registered Dental Assistant -

Nashville State Community College

Similar Profiles

CREATE PROFILE