Mitráh Mkomba
Frisco,TX
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Ideal Dental Care
05.2022 - 11.2023
- Answered phone calls and answered questions from potential customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
CNA
Watermere Assisted Living
Frisco, TX
02.2020 - 11.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Worked with Job title to complete Number Type and Type daily treatments.
- Assisted coworkers in switch from Software to Software and completed subsequent training sessions in Number days.
Education
Diploma -
Lebanon Trail High School
5151 Ohio Dr, Frisco Tx03.2020
Skills
- Caregiver Relations
- Fluid Measurement
- Monitoring Fluids
- Feeding Assistance
- Vital Signs Collection
- Electronic Recordkeeping
- Observation Documentation
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Certification
- CNA - Certified Nurse Assistant
Timeline
Appointment Scheduler
Ideal Dental Care
05.2022 - 11.2023
CNA
Watermere Assisted Living
02.2020 - 11.2021
Diploma -
Lebanon Trail High School
- CNA - Certified Nurse Assistant
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