JESSICA MARTIN
Amazon
Chicago,IL
1
Certification
7
years of professional experience
- Recognized for promotion at Walmart based on dependable performance and readiness to handle increased responsibilities.
- Managed problem-solving and EPP tasks at Amazon with a focus on operational efficiency.
Work History
Fulfillment Associate/ Problem Solve
7 Months- Processed and sorted packages in a fast-paced fulfillment environment, placing packages on designated conveyor lines and ensuring items were routed correctly.
- Worked independently with minimal supervision, managing assigned workload and prioritizing tasks to maintain productivity and meet operational deadlines.
- Performed EPP-related responsibilities, supporting process accuracy, workflow efficiency, and identification of operational issues.
- Maintained accurate processing of high-volume shipments while following established procedures and safety requirements.
- Utilized strong problem-solving, data accuracy, organization, time management, and independent judgment in a fast-paced environment.
- Performed problem solve duties by identifying packages with processing, labeling, routing, or system-related issues and determining the appropriate resolution.
- Investigated discrepancies and researched package information using internal systems.
Deli/Bakery Associate
2 Years 6 Months- Oversaw daily deli and bakery operations, optimizing stocking, product rotation, and inventory management processes.
- Managed preparation and packaging of deli products, ensuring precise slicing of meats and cheeses per customer specifications.
- Directed the fulfillment of custom cake and bakery orders, fostering clear communication with customers to confirm requests.
- Took on additional responsibilities by enhancing daily department operations and driving accuracy and efficiency in task execution.
- Led efforts to prioritize and delegate daily tasks, ensuring associates met deadlines during high-demand periods.
- Resolved customer concerns with professionalism, striving to provide effective solutions and enhance customer satisfaction.
- Collaborated with management and team members to assess and fulfill departmental needs.
Customer Support Specialist
1 Year 5 Months- Updated customer records and account details using internal databases and computer systems.
- Assisted customers with account modifications, service updates, and billing inquiries while maintaining data accuracy.
- Logged customer interactions, issues, resolutions, and follow-up actions for effective recordkeeping.
- Checked account information and supporting details to find discrepancies and resolve customer issues.
- Handled multiple requests at the same time while prioritizing tasks based on urgency and procedures.
- Interacted professionally via phone and remote channels while managing sensitive customer data.
Crew member
1 Year 3 Months- Greeting customers, recommending food items, taking orders, collecting payments, promoting special deals, operating various tools and equipment to prepare food, maintaining cleanliness.
Prime shopper
1 Year 11 Months- As a prime shopper, you're responsible for fulfilling orders, specifically selecting whole foods products to complete online grocery orders. Carried out high-quality orders; work with little oversight. Keep the work area clutter-free. Handled issues such as crowded workplaces with high demand orders and regulated timer orders.
Badge checker/ticket taker
- Providing information to employees about badge ID policies and working with HR to complete requests for badge ID.
Cashier Assistant
- BMW championship golf event. duties were welcoming guests at concession stands, taking orders for food and beverages, food preparation, inventory and packing options. Counted money in cash drawers at the start and end of each shift. Answered questions regarding alcohol products. Greeted all customers and provided prompt and friendly service.
Express registration staff
- Printing and handing the badge to the appropriate customer. Monitoring the badge & ticket stock situation and alert for replenishment answer questions for customers as pertaining to registration.
Education
High school diploma
Skills
Assisted in solving problems effectively.
Prioritized tasks to meet deadlines.
Facilitated active listening during interactions.
Handled cash transactions accurately.
Restocked merchandise efficiently.
Monitored inventory levels consistently.
Provided exceptional customer service.
Represented brand positively.
Learned new concepts quickly.
Promoted products through strategic techniques.
Marketed brand effectively.
Communicated clearly and effectively.
Maintained self-control in challenging situations.
Exhibited professionalism in all interactions.
Produced clear and effective written communication.
Practiced remote communication etiquette.
Applied technical skills proficiently.
Offered administrative support through data entry and recordkeeping.
Managed time effectively to meet objectives.
Worked independently while coordinating workflows.
Processed orders accurately and promptly.
Certification
- Certificate of Completion: Customer Service
- This is to certify that Jessica Martin has successfully completed the ProShow Customer Service Orientation and On Site Training. Has demonstrated knowledge and proficiency satisfactory to the Examining Committee and by the authority of the Board of Directors is awarded this Certificate.
- 19 day of April, 2023
Timeline
Fulfillment Associate/ Problem Solve
Amazon
06.2025 - 01.2026Read More
Express registration staff
Express Employment Professionals
04.2023 - 04.2023Read More
Deli/Bakery Associate
Walmart
11.2022 - 05.2025Read More
Customer Support Specialist
AT&T
12.2020 - 05.2022Read More
Crew member
Mcdonalds
06.2020 - 09.2021Read More
Badge checker/ticket taker
Metropolitan Management
10.2019 - 10.2019Read More
Cashier Assistant
LGC Hospitality
08.2019 - 08.2019Read More
Prime shopper
Amazon
11.2018 - 10.2020Read More
Thornwood
High school diploma
Read More