Wildenisse Torres Melendez
Hartford
Summary
Dedicated employee skilled in delivering exceptional customer service and enhancing operational efficiency. Detailed-oriented and organized certified paralegal with background in legal research. Bilingual, fluent in English and Spanish. Seeking to leverage legal research and trial preparation experience to fill a permanent role with growing team.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate, Problem Solve and Flow PG
Amazon Warehouse Fulfillment Center
Windsor
01.2024 - Current
- Displayed courteous and empathetic attitude toward customers in all interactions.
- Processed orders and shipments according to company policies and procedures.
- Resolved routine problems, escalating complex issues to lead or supervisor.
- Managed a team of 12 associates, ensuring access to necessary tools for task completion.
- Performed all tasks in accordance with established safety procedures.
- Completed frequently routine duties while maintaining high standards.
- Read and comprehended job orders to facilitate efficient workflow.
- Engaged in problem-solving activities while supporting flow desk operations.
- Collaborated with team members to maintain workplace safety standards.
- Assisted in training new associates on fulfillment procedures.
- Maintained cleanliness and organization of work area daily.
- Collaborated with team members to ensure efficient workflow throughout the shift.
Team Trainer
Wendy's
Arecibo
08.2020 - 12.2023
- Utilized Microsoft Office tools to monitor customer experiences and marketing activities.
- Maintained 99% customer satisfaction rating while serving an average of 150 customers daily.
- Resolved customer complaints promptly, contributing to 5% increase in repeat business.
- Implemented upselling strategies that raised average order value by 10%.
- Conducted training sessions for new employees, achieving 20% reduction in onboarding time.
Education
Associate's Degree - Paralegal
Ana G. Mendez University
Online01.2024
Bachelor of Arts - Criminal Justice: Criminal Investigation
Interamerican University of Puerto Rico
01.2021
Skills
- Order processing and team collaboration
- Staff training and development
- Problem solving and detail orientation
- Customer satisfaction and service
- Empathy and courtesy
- Effective communication skills
- Proficiency in MS Office Suite
- Proficiency in LexisNexis
- Quick learning ability
Timeline
Fulfillment Associate, Problem Solve and Flow PG
Amazon Warehouse Fulfillment Center
01.2024 - Current
Team Trainer
Wendy's
08.2020 - 12.2023
Associate's Degree - Paralegal
Ana G. Mendez University
Bachelor of Arts - Criminal Justice: Criminal Investigation
Interamerican University of Puerto Rico