JESSICA MARTINEK
Phoenix,AZ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Sales Representative
Open Network Exchange
Scottdale, AZ
02.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
Retention Specialist
Cox Communications
Phoenix, AZ
08.2023 - 01.2024
- Responded to call center customer retention calls for all Cox residential services and product lines
- Identified and resolved customer issues
- Exercised creative negotiation skills to motivate customers to continue using Cox services
- Built strong client relationships
- Utilized gross margins and percentages to make successful sales decisions
- Ensured complete client satisfaction.
Sales Representative
American Furniture Warehouse
Glendale, AZ
02.2021 - 08.2023
- Provided comprehensive knowledge of merchandise, industry, and customers to ensure exceptional customer service
- Collaborated effectively with multiple departments to improve processes and exceed customer service expectations
- Offered personalized assistance to customers, upselling additional products and services
- Maintained a flexible schedule, including weekends and holidays
- Built rapport with customers through open-ended questions and attentive communication
- Demonstrated attention to detail, follow-through, and excellent time management skills
- Possessed strong interpersonal and communication abilities.
Assistant Manager
QuikTrip
Tempe, AZ
08.2019 - 02.2021
- Provided fast and friendly service, ensuring an exceptional customer experience
- Ensured customer satisfaction while maintaining a clean store environment
- Resolved customer complaints and addressed issues promptly.
Designer/Project Manager
Legends Construction
Peoria, AZ
02.2019 - 07.2019
- Partnered with clients and colleagues to successfully coordinate and finalize projects, encompassing estimates, installations, and consultations.
- Demonstrated exceptional commitment to customer satisfaction by consistently exceeding expectations in job completion.
Education
High School Diploma -
Greenway High School
05.2015
Skills
- Highly dependable
- Efficient Service
- Microsoft Office
- Customer Service and Assistance
- Product and Service Sales
- Money Handling
- Time Management
- Solution Development
References
References available upon request
Timeline
Sales Representative
Open Network Exchange
02.2024 - Current
Retention Specialist
Cox Communications
08.2023 - 01.2024
Sales Representative
American Furniture Warehouse
02.2021 - 08.2023
Assistant Manager
QuikTrip
08.2019 - 02.2021
Designer/Project Manager
Legends Construction
02.2019 - 07.2019
High School Diploma -
Greenway High School