Jessica Martinez
Hartford
Summary
Hardworking Account Manager with 21 years of experience working directly with clients to service accounts. Expert at communications and applying targeted techniques to save a client. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Account Manager
RT Specialty Insurance, LLC
09.2011 - 11.2023
* Handling of Underwriters Quotes & Binding accounts.
* Handling of paperwork, Endorsements, Accounting, and etc.
* Managed multiple accounts simultaneously while meeting deadlines.
* De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
* Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
* Reduced customer complaints in a timely matter.
* Resolved customer process lags by training employees on best practices and protocols.
* Assisted in developing pricing models based on competitor analysis.
* Recognized security risks to properly handle situations.
* Greeted and assisted customers to foster positive experiences.
* Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
* Provided technical support to customers when needed,
Account Manager
S.H. Smith & Company
09.2002 - 09.2011
* Assisted to Underwriter helped with Quoting & Binding.
* Endorsements & Accounting management
Education
High School Diploma -
John F. Kennedy High School
The Bronx, NY06.1991
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
RT Specialty Insurance, LLC
09.2011 - 11.2023
Account Manager
S.H. Smith & Company
09.2002 - 09.2011
High School Diploma -
John F. Kennedy High School
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