Jessica Martinez
San Diego,California
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Fluent in Spanish, showcasing customer service, communication, problem-solving, teamwork, and organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intuit
Manager I
10.2019 - Current
- Manage a team of 24 Employees
- Deal with customer complaints and escalations
- Manage time efficiently in order to complete all tasks within deadlines.
- Work well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
Education
Bartending
Gaslamp School of Bartending
San Diego, CaBachelor of Science - Degree in Accounting
University of Phoenix
06.2006
Skills
- Beverage Preparation
- Payment Processing
- Customer service expertise
- Multitasking
- Highly reliable
- Organizational ability
- Service-oriented mindset
- Engaging personality
Certification
- Responsible Beverage Service (RBS) certification
- Completed Food Handler Test
Timeline
Intuit
Manager I
10.2019 - Current
Bartending
Gaslamp School of Bartending
Bachelor of Science - Degree in Accounting
University of Phoenix