Jessica Martinez
Converse,TX
Summary
Results-driven Senior Store Manager known for productivity and efficient task completion. Specialize in inventory management, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless operations and heightened customer satisfaction.
Overview
21
21
years of professional experience
Work History
Senior Store Manager
Mobilelink Cricket
San Antonio, TX
03.2020 - Current
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Monitored stock levels and ordering of new merchandise as needed.
- Conducted performance reviews for employees in a timely manner.
- Resolved customer complaints in an efficient and professional manner.
Store Manager
CVS Pharmacy
San Antonio, TX
10.2010 - 01.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
Department Manager
Walmart
Schertz, TX
04.2004 - 01.2012
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Ensured compliance with all safety regulations in the workplace.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Managed budgets effectively by making sure costs stayed within allocated limits.
Education
High School Diploma -
James Madison High School
San Antonio, TX05-1998
Skills
- Sales Analysis
- Merchandise planning
- Facility Management
- Regulatory Compliance
- Workforce Planning
- Employee Scheduling
- Process Improvements
- Lead Generation
- Accounts management
- Store operations
- Health and safety
- Operational Efficiency
- Policies and procedures implementation
- Inventory Control
- Staff Management
- Operations Oversight
Timeline
Senior Store Manager
Mobilelink Cricket
03.2020 - Current
Store Manager
CVS Pharmacy
10.2010 - 01.2019
Department Manager
Walmart
04.2004 - 01.2012
High School Diploma -
James Madison High School
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