Jessica Martinez
Lake Elsinore,CA
Summary
Dynamic professional with extensive experience as a District Manager Assistant at Super Star Carwash, excelling in customer relations and sales management. Proven ability to foster loyalty and improve store performance through strategic planning and team development. Skilled in training and coaching, with a strong focus on operational efficiency and client relationship building.
Overview
13
13
years of professional experience
Work History
District Manager Assistant/ Sales Trainer
Super Star Carwash
Lake Elsinore, CA
06.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Freight Broker
Rubbys Trucking
Hesperia, CA
05.2020 - 06.2021
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
Forklift Operator and Quality Control
Paradigm Packaging
Upland, CA
10.2017 - 05.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Inspected quality to make sure it passed for final shipment
Forklift Operator and Quality Control
Good Year Rubber
Rancho Cucamonga, CA
04.2012 - 10.2017
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Made sure all parts passed quality control
Education
Diploma - General Education
Chaffey High School
Ontario05.2008
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Sales management
- Customer relations
- Staff development
- Team development
- Financial management
- Decision-making
- Team building practices
- Interpersonal communication
- Operations improvements
- Workforce development
- Operations oversight
- Client relationship building
- Productivity improvements
- Sales targeting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District Manager Assistant/ Sales Trainer
Super Star Carwash
06.2021 - Current
Freight Broker
Rubbys Trucking
05.2020 - 06.2021
Forklift Operator and Quality Control
Paradigm Packaging
10.2017 - 05.2020
Forklift Operator and Quality Control
Good Year Rubber
04.2012 - 10.2017
Diploma - General Education
Chaffey High School