Jessica Martinez
Edgewood
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders to exceed safety regulations. Outgoing employee with great attendance record. Upbeat Restaurant Team Member multitasking and pleasantly greeting guests. Valuable and committed individual willing to pitch in and help with any task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
The LumberYard Cafe
Edgewood
06.2021 - Current
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Performed regular maintenance checks
- Inspected dining and serving areas for cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues
- Assisted staff with any help that was needed.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
High School Diploma -
Edgewood High School
Edgewood, TX05-2023
Some College (No Degree) -
University of Texas At Tyler
Tyler, TXSome College (No Degree) -
Trinity Valley Community College
Terrell, TXSkills
- Fluent in English
- Fluent in Spanish
- Customer-oriented
- Teamwork and collaboration
- Customer engagement
- Cash handling and management
- Conflict resolution
Affiliations
- I am currently taking classes to achieve my degree in Education
- I spend most of my time at the restaurant working
- I like to go to the gym before or after work
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Food Handlers License
More about me
- I attended to University of Texas at Tyler where I took some classes for their Nursing program. I ended up transferring to Trinity Valley Community College in Terrell, Tx, where I am now taking courses to continue my education in Education with hopes of becoming a teacher.
- I grew up loving the sport of baseball/softball so team work is not new to me. I have been at my current job for over 4 years where I learned a lot about team work outside of sports and how to handle any conflicts in the best way possible.
- I am fluent in both English and Spanish. I love being able to help those who have a language barrier.
References
References available upon request.
Timeline
Cashier
The LumberYard Cafe
06.2021 - Current
High School Diploma -
Edgewood High School
Some College (No Degree) -
University of Texas At Tyler
Some College (No Degree) -
Trinity Valley Community College
Similar Profiles
Julian EargleJulian Eargle
FOH Manager/ Bartender/ Server at Lumberyard brewery and taproomFOH Manager/ Bartender/ Server at Lumberyard brewery and taproom
Abbey SharpAbbey Sharp
Server/Bartender at Proof & Cooper at the LumberyardServer/Bartender at Proof & Cooper at the Lumberyard
Gage TellezGage Tellez
Bartender/Server at Lumberyard Brewing Co.Bartender/Server at Lumberyard Brewing Co.
Gero SpearmanGero Spearman
Heavy Equipment Operator at Maryland National GuardHeavy Equipment Operator at Maryland National Guard
LEGEND BURTONLEGEND BURTON
Security Guard at Securitas Security ServicesSecurity Guard at Securitas Security Services