Jessica Martinez
Knoxville,TN
Summary
Dynamic and self-motivated professional with a proven track record at Amazon, excelling in fast-paced environments. Adept at problem-solving and delivering exceptional customer service, I thrive in team settings while maintaining a friendly demeanor. Committed to continual improvement, I effectively manage multiple tasks and adapt quickly to new challenges.
Knowledgeable with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
7
7
years of professional experience
Work History
Teller
First Horizon Bank
Knoxville, TN
11.2025 - Current
- Processed customer transactions efficiently and accurately, ensuring high levels of service.
- Maintained cash drawer integrity through diligent handling and reconciliation of funds.
- Educated customers on banking products, enhancing overall client satisfaction and engagement.
- Assisted in training new tellers on operational procedures and customer service standards.
- Identified opportunities for process improvements, contributing to enhanced workflow efficiency.
- Resolved customer inquiries and issues promptly, fostering positive relationships and trust.
- Collaborated with team members to achieve branch goals and maintain service excellence.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Wrote and distributed customer correspondence.
PICK
Amazon
Knoxville, TN
06.2025 - 10.2025
- Worked at a consistent high rate in different settings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
CHILDCARE LEAD
National Fitness Center
Knoxville, TN
07.2024 - 01.2025
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Supervised daily activities to ensure safety and well-being of children.
- Communicated effectively with parents regarding children's progress and behavior.
- Mentored new staff on best practices for child engagement and safety protocols.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
CHILDCARE LEAD
Faith Promise
Knoxville, TN
06.2022 - 05.2023
- Developed engaging educational activities to promote cognitive and social development.
- Assisted in meal preparation, adhering to dietary restrictions and nutrition guidelines.
- Collaborated with team members to enhance program delivery and childcare services.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
Receptionist
Rice Buick gmc
Knoxville, TN
05.2021 - 03.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
SALES TEAM
Jewelry Television - JTV
Knoxville, TN
02.2020 - 05.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Engaged customers through effective communication to understand needs and offer tailored solutions.
- Collaborated with team members to meet daily sales targets and enhance customer satisfaction.
- Handled inbound and outbound calls, addressing inquiries while promoting product offerings effectively.
- Participated in ongoing training sessions to remain current on industry trends, product updates, and policy changes relevant to the role.
- Reduced average call handle time by streamlining processes and providing prompt solutions to customer issues.
- Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
FRONT OF HOUSE SUPERVISOR
Chick-fil-A West Hills
Knoxville, TN
08.2019 - 02.2020
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School - undefined
Bearden High School
Knoxville, TN01.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Strong work ethic
- Excellent time management skills
- Exceptional customer service
- Cash handling and management
- Relationship building and management
- Financial record keeping
Timeline
Teller
First Horizon Bank
11.2025 - Current
PICK
Amazon
06.2025 - 10.2025
CHILDCARE LEAD
National Fitness Center
07.2024 - 01.2025
CHILDCARE LEAD
Faith Promise
06.2022 - 05.2023
Receptionist
Rice Buick gmc
05.2021 - 03.2022
SALES TEAM
Jewelry Television - JTV
02.2020 - 05.2021
FRONT OF HOUSE SUPERVISOR
Chick-fil-A West Hills
08.2019 - 02.2020
High School - undefined
Bearden High School