Jessica Martinez
New York Eye and Ear Infirmary
NEWYORK,NY
12
years of professional experience
Summary
Experienced and dependable professional with a strong background in administrative and customer-focused environments. Known for professionalism, organization, attention to detail, and the ability to manage multiple responsibilities in fast-paced settings. A quick learner and adaptable team player who takes initiative, works well independently, and is committed to providing quality service and supporting organizational goals.
Work History
Patient Care Coordinator
4 Years- Coordinated patient care by managing appointments, referrals, laboratory tests, and medical records, supporting healthcare providers in delivering timely services.
- Greeted and directed patients, visitors, and staff to ensure smooth check-in and navigation through facilities.
- Deposited and reconciled cash daily to ensure accurate financial records.
- Deposits and reconcile all cash against deposits.
Global Technology Risk Management - Intern
4 Months- Researched and proposed enterprise risk management techniques to enhance risk assessment processes
- Assisted with software updates and troubleshooting technical issues to improve application functionality
- Analyzed risk data to support compliance reviews and issue tracking.
- Monitored control documentation for completeness, accuracy, and timely updates.
- Prepared summaries for risk assessments, audit follow-ups, and stakeholder reviews.
Patient Care Coordinator/Receptionist
7 Months- Coordinated new patient intakes, verified insurance benefits, booked appointments, managed patient check in/out, registered new patients, and collected copays to streamline patient flow and enhance service delivery.
- Answered phones, responded to patient email inquiries, relayed messages to physical therapists and administrative staff, scanned medical records, and maintained presentation of front desk and waiting area to ensure a welcoming environment.
- Coordinated patient appointments, referrals, and follow-up communications to support smooth care delivery
- Managed insurance verification, authorization requests, and eligibility checks with consistent attention to detail
- Maintained accurate patient records, treatment schedules, and administrative documentation across daily workflows
Home Health Aid/Caregiver
4 Years- Supported patients with housekeeping, laundry, and grocery shopping to maintain a clean and functional living environment
- Assisted patients with personal care tasks including bathing, dressing, and grooming to promote hygiene and well-being
- Transported patients to appointments and kept record of services performed.
Clinical and Administrative Assistant - Intern
1 Month- Obtained blood samples for medical testing and transfusions through venipuncture and capillary puncture; prepared and safely stored blood collecting equipment and samples.
- Obtained blood samples for medical testing and transfusions through venipuncture and capillary puncture; prepared blood collecting equipment and safety stored and transplanted samples
- Managed multi-phone line system, directing inbound and outbound calls, scheduling appointments while maintaining professionalism and patient confidentiality.
- Processed billing charges, submitted claims, followed up on claims, and posted payments in office database system with patient statements.
Education
Associate Degree - Business Administration - Healthcare Management
Intern - Medical Assistant
Skills
Epic Electronic Health Record
Microsoft Office
Organizational skills
Multitasking
Attention to detail
Problem-solving
Critical thinking skills
Teamwork and collaboration
References
Upon Request
Timeline
Patient Care Coordinator
New York Eye and Ear Infirmary
10.2022 - CurrentRead More
Global Technology Risk Management - Intern
Bank Of America
05.2022 - 09.2022Read More
Patient Care Coordinator/Receptionist
Equilibrium Physical Therapy
10.2021 - 05.2022Read More
Home Health Aid/Caregiver
Preferred Home Care of New York
07.2017 - 07.2021Read More
Clinical and Administrative Assistant - Intern
Washington Heights Medical Group
04.2014 - 05.2014Read More
Sanford - Brown Institute
Intern from Medical Assistant
Read More
LaGuardia Community College
Associate Degree from Business Administration - Healthcare Management
Read More