Jessica Marvin
Woodbridge,NJ
Summary
Dedicated customer experience specialist focused on exceptional service delivery and customer retention. Successfully managed customer inquiries and resolved issues, leveraging CRM software to enhance efficiency and track client satisfaction trends.
Overview
11
11
years of professional experience
Work History
Customer Experience Specialist
Spot & Tango
, NJ
08.2025 - Current
- Delivered exceptional customer service by promptly responding to inquiries and resolving complaints.
- Managed client interactions using CRM software (Gladly, BARK) to track resolutions efficiently.
- Conducted regular follow-ups to maintain satisfaction and address concerns swiftly.
- Built lasting relationships with customers, fostering loyalty and engagement.
- Participated in team meetings to align goals and improve operational processes.
- Welcomed customers through phone calls, emails, and SMS inquiries.
Customer Service Representative
Garden State Veterinary Specialist
Woodbridge, NJ
10.2023 - 08.2025
- Assisted clients with scheduling appointments and managing follow-up care.
- Handled customer inquiries through phone, email, and in-person interactions.
- Coordinated with veterinary staff to ensure seamless patient flow and care delivery.
- Documented client interactions and maintained accurate records in the system.
- Collaborated with team members to improve overall service quality and efficiency.
Client Success Specialist
Home Bar Select
New York, New York
09.2019 - 11.2023
- Managed client inquiries and provided timely support to enhance satisfaction.
- Coordinated with internal teams to resolve client issues and improve service delivery.
- Provided expert knowledge on product offerings to educate clients effectively.
- Analyzed customer feedback to identify areas of improvement in the customer experience.
- Responded to customer inquiries via phone and email promptly and professionally.
- Documented support interactions in the ticketing system accurately.
Gunner's Mate
US Navy
09.2015 - 09.2019
- Managed inventory of firearms, ammunition, and related equipment to ensure readiness.
- Collaborated with team members to execute training exercises and drills effectively.
- Trained junior personnel on weapon maintenance and operational procedures for enhanced proficiency.
- Operated and maintained naval gun systems aboard various vessels to support missions.
- Conducted routine inspections and assessments of weaponry and ammunition for safety compliance.
Education
High School Diploma -
G. Ray Bodley
Fulton, NY06-2015
Skills
- Customer relationship management
- Complaint resolution
- CRM software management
- Customer feedback analysis
- Service delivery improvement
- Effective communication
Timeline
Customer Experience Specialist
Spot & Tango
08.2025 - Current
Customer Service Representative
Garden State Veterinary Specialist
10.2023 - 08.2025
Client Success Specialist
Home Bar Select
09.2019 - 11.2023
Gunner's Mate
US Navy
09.2015 - 09.2019
High School Diploma -
G. Ray Bodley