Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mathew

Jessica Mathew

Summary

Recent MBA graduate who earned both bachelor’s and master’s degrees in an accelerated four-year timeline. Detail-oriented leader with experience in residential life and operations. Skilled at team coordination, conflict resolution, and improving workflows. Seeking to apply project support and organizational skills in a project management or operations role.

Overview

4
4
years of professional experience

Work History

Head Resident Advisor

Oral Roberts University
Tulsa
08.2024 - 05.2025
  • Mentored and supervised a team of six Resident Advisors by coordinating bi-weekly support meetings and individualized coaching, resulting in stronger team cohesion and enhanced program effectiveness.
  • Facilitated conflict resolution strategies to support a residential community of approximately 180 students, successfully mediating and resolving numerous interpersonal conflicts to maintain a respectful and inclusive living environment.
  • Developed and maintained a consistent reporting system to streamline communication with Student Development Staff, enabling timely responses to student needs, and fostering a proactive support structure within the residential community.

Resident Advisor

Oral Roberts University
Tulsa
08.2022 - 08.2024
  • Planned and co-led monthly events for a community of 30 residents in collaboration with a co-leader, resulting in increased student participation and stronger community engagement throughout the academic year.
  • Acted as a first-line support resource for residents navigating personal, academic, and interpersonal challenges, successfully de-escalating conflicts and connecting students with campus resources.
  • Coordinated weekly updates and student feedback summaries to Student Development Staff to identify recurring concerns and influence policy changes that enhanced the overall student housing experience.

Operation Intern

Ross Stores, Inc.
Fort Mill
06.2023 - 08.2023
  • Collaborated with operations team leads to monitor workflows and implement shift adjustments that reduced bottlenecks and improved task handoffs across departments.
  • Analyzed inventory data to identify discrepancies between expected and actual box contents, presenting trend insights to management and helping drive more accurate stocking and distribution practices.
  • Created and implemented a dynamic Excel tracking system to flag overfilled and underfilled inventory boxes in real time, enabling faster error detection and improving operational accuracy. The tool remained in use after the internship concluded.
  • Investigated inventory inconsistencies by cross-referencing shipment data with actual contents, identifying root causes such as machine and employee error, and recommending process adjustments to reduce future mismatches.

Retail Associate

Ross Stores, Inc.
Indian Land
06.2021 - 08.2021

Education

Master of Business Administration (MBA) -

Oral Roberts University
Tulsa, OK
05-2025

Bachelor of Science (B.S.) - Management

Oral Roberts University
Tulsa, OK
05-2024

Skills

  • Microsoft Office
  • Time Management
  • Team Collaboration
  • Conflict resolution
  • Effective communication
  • Relationship building
  • Problem Solving
  • Leadership

Timeline

Head Resident Advisor

Oral Roberts University
08.2024 - 05.2025

Operation Intern

Ross Stores, Inc.
06.2023 - 08.2023

Resident Advisor

Oral Roberts University
08.2022 - 08.2024

Retail Associate

Ross Stores, Inc.
06.2021 - 08.2021

Master of Business Administration (MBA) -

Oral Roberts University

Bachelor of Science (B.S.) - Management

Oral Roberts University

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