Jessica Matos-Green
Yonkers,NY
Summary
Proven professional with a strong background in handling sensitive information at the NYS Unified Court System, adept at maintaining confidentiality and managing records efficiently. Demonstrated ability to increase department efficiency and provide exceptional customer service under pressure. Skilled in crisis intervention and fostering client wellness, showcasing both hard and soft skills essential for dynamic work environments.
Overview
12
12
years of professional experience
Work History
Clerical Assistant
NYS Unified Court System
09.2022 - Current
- Maintained confidentiality of sensitive information while handling court documents and communications.
- Ensured accuracy in record keeping and data entry of incoming petitions for special proceedings.
- Increased intake department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate court part and personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from litigants seeking information and/or Court Orders.
- Composed sensitive, confidential reports, Orders and documentation.
Customer Service Representative
NYC Human Resources Administration
11.2019 - 09.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Direct Support Professional
Metro NY DDSO
11.2012 - 10.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Associate of Arts - Liberal Arts And Sciences
Hostos Community College
Bronx, NY01-2020
Skills
- Distributing Emergency Orders
- Assigning 18b and AFC attorneys
- Summon and Notice preparation
- Maintaining records
- Filing systems
- Confidentiality handling
Languages
Spanish
Native or Bilingual
Timeline
Clerical Assistant
NYS Unified Court System
09.2022 - Current
Customer Service Representative
NYC Human Resources Administration
11.2019 - 09.2022
Direct Support Professional
Metro NY DDSO
11.2012 - 10.2018
Associate of Arts - Liberal Arts And Sciences
Hostos Community College
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