Jessica Matthews
Sevierville,TN
Summary
Results-focused restaurant manager with experience leading daily operations, training staff, and resolving customer concerns. Skilled in scheduling, payroll review, and compliance support. Known for improving service quality, maintaining inventory accuracy, and keeping teams organized under pressure.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Apprentice /Assistant Restaurant General Manager
Chipotle Mexican Grill
Knoxville, TN
11.2022 - Current
- Coordinated staff scheduling, coverage planning, and shift assignments to ensure adequate staffing.
- Trained new hires on policies, procedures, and customer service standards to enhance service quality.
- Handled customer concerns and escalated issues to maintain service quality.
- Enforced company policies, safety rules, and operational compliance
- Maintained accurate inventory records to support smooth workflow. and reordered supplies to keep operations supplied.
- Performed administrative tasks such as filing paperwork, preparing documents.
Interim General Manager /Associate Restaurant Manager
Cracker Barrel Old Country Store Inc
Henderson, TN
06.2010 - 11.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed restaurant and retail operations for Cracker Barrel Old Country Store locations.
- Reviewed labor, payroll, and budget reports to guide store decisions.
- Trained managers and hourly staff on hospitality standards and company policies.
- Managed inventory levels for kitchen supplies, retail goods, and store merchandise.
- Monitored food safety, cleanliness, and compliance across dining and retail areas.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated maintenance, opening routines, and closing procedures for the Old Country Store.
- Created schedules and monitored payroll to remain within budget.
Education
Associate of Applied Science - Paralegal Technology
Vance-Granville Community College
Henderson, NC06-2016
High School Diploma -
Pigeon Forge High School
Pigeon Forge, TN05-2008
Skills
- Food safety compliance
- Inventory control
- Labor budgeting
- Staff scheduling
- Store operations
- Customer service
- Microsoft Office Suite
- Time management
- Problem-solving
- Decision-making
- Attention to detail
- Collaboration and communication
Certification
- ServSafe Certified
Timeline
Apprentice /Assistant Restaurant General Manager
Chipotle Mexican Grill
11.2022 - Current
Interim General Manager /Associate Restaurant Manager
Cracker Barrel Old Country Store Inc
06.2010 - 11.2022
Associate of Applied Science - Paralegal Technology
Vance-Granville Community College
High School Diploma -
Pigeon Forge High School