Jessica Mattox
Dynamic mental health professional with a complex background in customer service excellence, computer literacy and telecommunications. Skilled in building patient rapport and documenting progress, I excel in adapting to meet diverse needs, ensuring effective engagement and support for clients on their wellness journeys. I am looking forward to this next chapter in my career path as I navigate immersing into fully remote work that will accommodate to my newfound chronic illness. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Activities Coordinator
9 Months- Coordinated therapeutic activity schedules to support patient engagement and treatment goals.
- Facilitated group activities aligned with behavioral health plans and unit routines.
- Documented patient participation and reported observations to clinical staff.
- Adapted recreational programs to accommodate diverse patient needs and safety requirements.
Mental Health Mentor
4 Months- Guided clients through personalized wellness plans and behavior-change goals.
- Monitored client progress and adjusted support strategies based on needs.
- Documented session notes, interventions, and follow-up actions accurately.
- Encouraged accountability through regular check-ins and motivational coaching.
- Collaborated with care teams to align health recommendations and support plans.
- Coordinated telehealth appointments to support continuous patient care.
QMHP-CS
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines..
- Managed telehealth service delivery and patient support workflows.
- Managed inbound phone calls and provided direct customer support.
- Delivered customer service support across daily interactions with ownership and professionalism.
Administrative Assistant
- Coordinated therapeutic activity schedules to support patient engagement and treatment goals.
- Facilitated group activities aligned with behavioral health plans and unit routines.
- Documented patient participation and reported observations to clinical staff.
- Adapted recreational programs to accommodate diverse patient needs and safety requirements.
Education
Bachelor of Science - Psychology
Received honorary title of president’s list membership for multiple semesters while studying degree program.