JESSICA MAU
Riverside
Summary
Criminal Justice graduate with supervisory and operations management experience in high-accountability environments. Proven ability to enforce policies, lead teams, resolve conflict, and maintain safe, organized facilities. Strong communication, ethical decision-making, and commitment to public service. Prepared to contribute effectively in a law enforcement role through integrity, professionalism, and community-focused service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rental Agent
Greenleaf Rent A Car
Riverside, CA
08.2025 - Current
- Assisted customers in selecting appropriate rental vehicles based on needs and preferences.
- Processed rental agreements and transactions efficiently using industry-standard software systems.
- Conducted vehicle inspections to ensure safety and compliance with company policies.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with service.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
Operations Manager
LA Fitness (Fitness International)
06.2024 - 07.2025
- Managed daily service department operations and staff scheduling in a high-traffic facility.
- Hired, trained, supervised, and evaluated employees to ensure policy compliance and performance standards.
- Enforced workplace procedures and maintained staff accountability.
- Oversaw facility safety, maintenance coordination, and vendor relations (HVAC, pest control, internet, inspections).
- Maintained a clean, secure, and professional environment for members and staff.
Front Desk Associate / Kids Club Attendant
LA Fitness
07.2023 - 06.2024
- Monitored member check-in procedures and addressed concerns professionally in person and by phone.
- Processed payments and maintained accurate records and documentation.
- Supervised children ages 3 months to 12 years, ensuring a safe and structured environment.
- Assisted in training and supporting new team members.
Student Supervisor
CSU Housing & Dining Services
Chico, CA
09.2021 - 05.2023
- Supervised and trained student staff in daily operations.
- Ensured compliance with safety and service standards.
- Promoted teamwork, accountability, and efficiency in high-volume work environments.
Education
Bachelor of Arts - Criminal Justice
California State University, Chico
Chico, CA12.2023
High School Diploma - undefined
Ramona High School
Riverside, CA05.2019
Skills
- Leadership and Team Supervision
- Policy Enforcement
- Conflict Resolution
- Report Writing and Documentation
- Public and Customer Service
- Time Management and Organization
- Microsoft Office
Certification
CPR/AED Certified
Timeline
Rental Agent
Greenleaf Rent A Car
08.2025 - Current
Operations Manager
LA Fitness (Fitness International)
06.2024 - 07.2025
Front Desk Associate / Kids Club Attendant
LA Fitness
07.2023 - 06.2024
Student Supervisor
CSU Housing & Dining Services
09.2021 - 05.2023
High School Diploma - undefined
Ramona High School
Bachelor of Arts - Criminal Justice
California State University, Chico