Jessica Maurer

As a Customer Service Rep, I worked every aspect of an airline, frontline employee. I helped people check in, board their flight, welcome them to their destination or connection, and every aspect of assistance needed when traveling. This included rebooking and assisting in severe conditions that make travel difficult. As a Ramp Service Agent, I loaded airplanes, received and dispatched aircraft, help locate lost luggage, and worked in extreme conditions. I observed safety procedures and policies to maintain a safe work environment.

Most recently I was one of the agents that helped launch the Agent on Demand for customers to have easier access to a representative.

We made seats for GM for the Canyon and Colorado. This was a new location opening for this corporation. I specialized in the leather finish of the seats.

I took incoming calls for the bus and train provider for all of the greater Denver area. I gave directions and information, planned trips and took complaints.

• Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
• Offered learning opportunities to help residents develop important life skills.
• Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
• Mentored and coached staff to improve performance and interactions with residents.