Jessica Maxey
Great Falls,MT
Summary
I am a versatile leader trained and educated in various areas of business management. I possess 18 years of retail management experience and a Bachelor's Degree in Business Administration. I thrive in dynamic, challenging, and fast-paced environments. I am assertive, enthusiastic, hardworking and highly (self) motivated. I am looking to grow and develop beyond my current skill set by seeking a career outside of the retail environment.
Overview
21
21
years of professional experience
Work History
Store Manager
PetSmart
Great Falls, MT
11.2016 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Manager-General Merchandise Manager
Shopko
Great Falls, MT
03.2014 - 11.2016
- Recruit, hire, and train new employees
- Train staff to deliver outstanding customer service
- Mentor, coach and train team members on compliance with all company policies including FMLA, ADA,Anti-Harassment, etc.
- Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts
- Involvement in employee activities such as promotions, terminations, etc.
- Write andconduct annual performance reviews
- Optimize the overall customer experience through role modeling Shopko values and mission statement
- Deliver excellent customer service by greeting and assisting each customer
- Address customer inquiries and resolve complaints
- Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Manage daily cash handling process and research and resolve cash variances
- Complete weekly schedules according to payroll policies
- Monitor and control payroll expenses
- Minimize shrink loss
- Work closely with the district manager to formulate and build the store brand.
Logistics Senior Team Leader
Target Corporation
Great Falls, MT
04.2004 - 03.2014
- Interviewed, and trained new employees for the logistics processes.
- Trained staff to deliver outstanding customer service
- Mentored, coached and trained team members on compliance with all company policies
- Directed and supervised employees engaged in trailer unload, replenishment, and overstock processes
- Wrote & delivered annual team member performance reviews
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Reduced and controlled payroll expenses
- Managed replenishment of floor stock and processed shipments to ensure product availability for customers
- Minimized shrink
Education
BBA - Supply Chain Management
University of Phoenix
2014
High School Diploma - General
Hellgate High School
1999
Skills
- Analytical
- Flexible
- Store operations oversight
- Operational budgeting
- Staff training and development
- Retail inventory management
- Dedicated, punctual, and reliable
- Strong computer skills
- Strong written and oral communication
- Troubleshooting and problem solving
- Productivity and process improvement
- Multi-unit operations management
- Strategic planning
- Strong organizational and planning skills
Timeline
Store Manager
PetSmart
11.2016 - Current
Assistant Manager-General Merchandise Manager
Shopko
03.2014 - 11.2016
Logistics Senior Team Leader
Target Corporation
04.2004 - 03.2014
BBA - Supply Chain Management
University of Phoenix
High School Diploma - General
Hellgate High School