Anna Sadowski
RIVERHEAD,NY
Summary
Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Friendly and enthusiastic. Highly successful at up-selling and promoting new products. Enthusiastic, outgoing and fashion-savvy proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
8
8
years of professional experience
Work History
Store Manager
Johnston & Murphy
Riverhead, NY
01.2020 - Current
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Completed weekly profit and loss performance reports.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Hired, trained and evaluated personnel in sales and marketing.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assistant Store Manager
Johnston & Murphy
Riverhead, NY
06.2019 - 01.2020
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Rotated merchandise and displays to feature new products and promotions
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Trained and managed associates in customer service and sales techniques
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Provided current employees options for additional training opportunities
- Performed mandatory audits to ensure compliance in all areas were met
- Coached team on effective upselling and cross-selling methods
- Trained 3 employees in inventory practices, POS systems and product knowledge, contributing to 60% increase in customer satisfaction ratings
Assistant Store Manager
Elie Tahari Ltd.
Riverhead, United States
04.2019 - 04.2019
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Managed scheduling for store shifts to accomplish proper staffing at all times
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Devised, deployed and monitored promotional approaches to boost long-term business success with optimal sales and profit levels
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
- Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Coached team on effective upselling and cross-selling methods
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports
- Rotated merchandise and displays to feature new products and promotions
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Merchandised attractive shelf displays with current offerings to drive store sales
- Trained new employees on customer service, money handling and organizing strategies
- Identified new targets, developed new business opportunities and presented product lines to customers
- Opened new merchandise and stocked sales floor racks and shelves
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Trained team members in successful strategies for meeting operational and sales targets
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Assistant Store Manager
Chico's FAS Inc.
RIVERHEAD, NY
06.2018 - 04.2019
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Conducted store inventories once per quarter
- Maintained high levels of organization in the store by directing customers and replenishing merchandise
- Trained and managed associates in customer service and sales techniques
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Coached the team on effective up-selling and cross-selling methods
- Assisted associates in meeting standards for customer service and quality
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Recognized problem areas and effectively reduced errors to increase profit margins
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Processed payments for credit and debit cards and returned the proper change for cash transactions
- Monitored security and handled incidents in a calm and professional manner
- Devised, deployed and monitored promotional approaches to boost long-term business success with optimal sales and profit levels
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Keyholder/Manager
ASICS Corporation
RIVERHEAD, NY
07.2017 - 06.2018
- Directed customers to correct store locations
- Processed cash, credit, debit and check payments
- Monitored security areas during busy periods
- Broke down boxes and disposed of trash
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Completed store opening and closing procedures
- Accepted and processed customer returns
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Received and counted money
- Improved customer service by projecting friendly and knowledgeable attitude
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained and monitored new employees
- Counted out cash drawers and balanced totals
- Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits
- Opened inventory boxes and restocked shelves
- Rotated stock according to dates and protocols
- Trained team members in successful strategies for meeting operational and sales targets
- Stocked and replenished merchandise according to store merchandising layouts
Keyholder
Lane Bryant Inc.
RIVERHEAD, United States
06.2017 - 09.2017
- Oversaw team of employees
- Trained and monitored new employees
- Broke down boxes and disposed of trash
- Monitored security areas during busy periods
- Counted out cash drawers and balanced totals
- Completed store opening and closing procedures
- Directed customers to correct store locations
- Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits
- Opened inventory boxes and restocked shelves
- Accepted and processed customer returns
- Received and counted money
- Processed cash, credit, debit and check payments
- Determined customer needs by asking relevant questions and listening actively to the responses
- Maintained established merchandising standards, including window, sales floor and promotional displays
Keyholder
Motherhood Maternity
Riverhead, NY
01.2017 - 07.2017
- Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Ed that all merchandising standards were maintained on a daily basis
- Operated cash register
- Organized in-store promotional events
- Set up visually appealing promotional displays
- Answered questions and resolved concerns
- Signed for incoming shipments in manager's absence
- Completed special client deliveries in person
Sales Associate
Kay Jewelers Inc.
Riverhead, NY
04.2015 - 03.2016
- Operated cash register
- Described merchandise and services to customers
- Answered questions and resolved concerns
- Organized in-store promotional events
- Set up visually appealing promotional displays
- Managed store security needs as required
- Maintained store in clean and neat manner
- Signed for incoming shipments in manager's absence
- Recommended improvements to store procedures
- Answered questions regarding store policies and merchandise
- Managed customer cash and credit card transactions using company point of sale system
Education
Business Management
Suffolk County Community College
Selden, NYHigh School Diploma - General Studies
Riverhead Senior High School
Riverhead, NY2014
Skills
- Sales strategies
- Cheerful and energetic
- Creating marketing plans
- Issue resolution
- Dedicated team player
- Merchandising
- Analytical
- Store growth planning
- Excellent multi-tasker
Accomplishments
- Promoted to Assistant Manager after 6 months of employment
- Managed more than 10 customers during demanding sales events in an effective and gracious manner
- Supervised team of 11 staff members
Timeline
Store Manager
Johnston & Murphy
01.2020 - Current
Assistant Store Manager
Johnston & Murphy
06.2019 - 01.2020
Assistant Store Manager
Elie Tahari Ltd.
04.2019 - 04.2019
Assistant Store Manager
Chico's FAS Inc.
06.2018 - 04.2019
Keyholder/Manager
ASICS Corporation
07.2017 - 06.2018
Keyholder
Lane Bryant Inc.
06.2017 - 09.2017
Keyholder
Motherhood Maternity
01.2017 - 07.2017
Sales Associate
Kay Jewelers Inc.
04.2015 - 03.2016
Business Management
Suffolk County Community College
High School Diploma - General Studies
Riverhead Senior High School